Customer Support It

SUMMARY

Over **+ years of IT experience in a variety of positions to include Systems Engineering, Program management, Solaris and Windows Systems Administration and Security Management. Experienced in all aspects of IT to include systems engineering, virtualization, database management, data correlation systems, networking, security, Shell scripting and programming. Over 29 years’ experience of working with the Federal Government. Over 6 years’ experience with intelligence systems. Dedicated to producing effective and efficient processes. Fast learner, who works well in groups or alone, excels under pressure, adapts well to change and highly motivated to provide excellent customer support and collaboration with others

CLEARANCE

Active Top Secret (formerly in position with SCI/TK/CI Poly)

PROFESSIONAL EXPERIENCE

Tech One IT, Tempe,AZ

Senior SolarWinds Consultant, Aug2022-Dec2022

Designed upgraded, implemented, and configured the new SolarWinds in a distributed and highly available environment

Enterprise level general infrastructure knowledgeable

Install and configure the SQL database monitoring tools (SQL Sentry/DPA) provide monitoring of 28 SQL DB servers, Application, Windows, Network & Telephony Devices

Experienced with all SolarWinds modules (SAM, NTA, NPM, DPA, SQL Sentry, IPAM, WPM, NCM)

Monitoring over 400+ Windows server, 17 LINUX servers and 200 network devices, 37 device groups, dependencies, thresholds, alerting, and escalation

Knowledge of OSI model, WAN and ALN connectivity, TCP/IP for SolarWinds modules (NTA,NPM, and NCM)

Knowledge of network routers, switches, and wireless infrastructure using SNMP, UDP,TCP/IP protocols

Configured Network performance and exception reporting and new dashboards

Add/removed/changed MCSO staffs SW access and privileges and associated user groups.

ManTech International, Colorado Springs,CO

Senior SolarWinds Engineer,Apr,2022 – Aug2022

Created interactive maps with Network Atlas into Orion maps

Configured custom reports upon request from local customers (Daily,Weekly,Monthly,Yearly)

Experienced with SQL database requirements and configuration of SolarWinds

Designed, implemented, maintained, and configure SolarWinds Networks

Continuously automated and fine tune monitors to limit false alarms

Installed, configured and administered SolarWinds ORION components to include Network Performance Monitor (NPM) and Server and Application Monitor (SAM)

Designed and implemented a highly available continuous monitoring platform to be utilized by a 24x7 Network Operations Center

Configured systems monitoring using SNMP, SSH, WinRM, WMI, JMX and other technologies.

Monitored variety of end devices to include routers, switches, firewalls, Windows servers, Linux servers and UNIX servers

Created and managed all custom views to provide a Common Operational Picture (COP)

Administers and maintains all ORION applications and modules

Trained and shared knowledge of monitoring best practices with system owners/administrators

Network Security Systems Plus, Inc. (NSSPlus), Atlanta, Georgia

Infrastructure and Security Engineer, Aug.2020 – Present

Monitors over 7,000 IT security devices to include Servers, firewalls, intrusion detection/preventions (IDS/IPS), data loss prevention (DLP), network access control (NAC), etc.

Plans, deploys, and manages all network security devices.

Implements a robust change management system using SolarWinds Network Configurations Manager.

Creates and implements technically detailed reports on firewall block lists, device status, change management,

hardware/software upgrades, and other areas.

Analyze and evaluate anomalous network and system activity.

Assist Network Operations Center (NOC) in troubleshooting and problem solving a wide variety of clients

issues.

Utilizes the following (8) SolarWinds modules for monitoring the network and server devices; SAM, NPM, IPAM, NTA, NCM, WPM, and NetPath.

Internal Data Resources (IDR), Atlanta, Georgia

SolarWinds Engineer,Nov.2019 - Present

Works with the Network/Systems/Applications teams and SolarWinds Support to troubleshoot and understand system faults and application performance issues.

Develop, support and manage complex reports of Servers, network devices, and traffic devices.

Created over 30 maps of statewide functional areas such as GDOT headquarter, Districts and remote sites.

Interface with appropriate personnel to ensure proper escalation during outages or periods of degraded system performance.

Oversee the daily SolarWinds execution and maintain an expert view of the current SolarWinds state of operations.

Develops sound solutions to Tier 3-4 complex problems, produce system level reports, report status to Georgia Department of Transportation (GDOT) senior level Management.

Resolves SolarWinds highly complex problems using significant application of technical knowledge, conceptualizing, reasoning and interpretation Design Custom Properties solution for granular monitoring, alerting, and reporting.

Computer World Services (CWS), Fort Meade, Maryland

Senior Staff Systems Solutions Engineer, Apr. 2017 – Nov. 2019

Assisted in DISA Command Cyber Readiness Inspection (CCRI) mitigating over 250 security finding on the SolarWinds web server

Administrators, supports and operates the SolarWinds Orion platform includes six(6) modules such as Network Performance Monitoring, Network Configuration Manager, Server Application Monitor, and IP address Manager.

Monitors over 400+ servers and 360+ network devices on DISANet NIPR and SIPR. Designing and updating the DISANet Master IP address listing into SolarWinds IPAM.

Validated and input over 700+ End of Life, End of Warranty, and End of Service data into the Change Management database and created/produced over twenty-four (24) hardware and software reports and (Network Infrastructure) for LCR purchase planning.

Created the Configuration Management Database SolarWinds report for DISA Information Technology Enterprise Support Services Department.

Northrop Grumman, Annapolis Junction, Maryland

Systems Administrator, Feb. 2013 – Feb 2017

Provides recommendations for overall architecture and implementation of GCCS-J/I3 application baseline and configuration to the GCCS-J/I3 government project lead.

Design and implement architecture and perform systems administration in an integration and testing lab and maintains a 100% virtualized environment with shared iSCSI SAN storage utilizing both Oracle VM and VMWare virtualization.

Maintains SAN infrastructure with Dell Compellent and Oracle ZFS SAN storage devices and utilize Oracle Operations Center, VMware VCenter and Avocent HMX KVMs to manage and maintain infrastructure.

Assisted with design and implement network architecture and infrastructure to include iSCSI, Fibre Channel and Ethernet technologies and Dell and Cisco switches.

Implements security policies and procedures to ensure the confidentiality, integrity, and availability of the system. Administer Solaris 10 and 11, VMWare 5.5, RHEL 6, Windows 2012 Server and Windows 10 clients.

Maintains and update security patches via VMS and prepare DIACAP vie EMASS for ATOs, IATOs and IATT for Lab testing.

Implemented and administer the SolarWinds suite of Network Performance Monitor(NPM), Network Configuration Manager, and IP Address Management (IPAM) monitoring network performances, tracking and maintaining the IP’s, network inventory of the Global Virtual Data Center (GVDC) and GCCS-J (4) Testing suites.

TransQuest Federal Systems, Washington D.C.

Senior Systems Engineer, Jan. 2009 – Dec. 2012

Responsible for the deployment, installation, maintenance, operation and customer support of DoDIIS Northeast Regional Service Center (NE RSC) Global Command and Control System - Integrated Intelligence and Imagery (GCCS I3) systems.

Maintains the day-to-day operations of JDISS platforms, 40 plus GCCS I3/GCCS-J COP/TMS server imaging and configuration, 50 plus client installations and configuration, GCCS-J, GCCS-I3, PICTE streaming video system.

Create COP users and profile management, ICSF system management techniques, configuration of communications channels and select Web-based interfaces installation and configuration; to include non-segmented workstations and Web COP, functional user verification tasks, track data flow and synchronization of the Common Operational Picture (COP).

Confers with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem COP Synchronization Tools (CST) and Universal Communications Processor (UCP).

NCTS Naples, Italy

TNOSC Information Assurance Officer, Sep. 2007 – Oct. 2008

Develops, manages and coordinates directives, standards, strategic plans, and procedures in system administration of 200 Microsoft XP workstations, and 20 Microsoft 2003 Servers to support NCTS Naples, Italy and the European Theater.

Supervised 10 customer service personnel in the processing of user accounts, network monitoring, and access privileges to network peripherals.

Developed policies and guidelines based on DOD Instructions, Navy Regulations and Department of Defense Information Assurance Certification and Accreditation Process (DIACAP/DITSCAP) Instruction, for the Navy European Theater, which supports ONE-Net telecommunications systems and programs.

NCTS Naples, Italy

TNOSC Project Manager Supervisor, Aug. 2006 - Aug. 2007

Developed roles, responsibilities, relationships, dependencies and interdependencies between Configuration Management (CM), Change Requests (CR), and Helpdesk (HD) Remedy tickets in regards to the ONE-NET Enterprise.

Spear-headed efforts to develop a successful migration of the Customer Service Office and Theater Network and Operations Service Center Naples (TNOSC) Project Management and Business Office.

Used the DON Data Applications & System (DADMS) and DOD IT Portfolio Repository - DON (DITPR-DON) web sites to manage the IT portfolios.

Developed procurement specifications and evaluates contractor proposals with Regional Base IT Management and Departmental managers for all IT automated systems.

NCTS Naples, Italy

NASM Operations Manager, May 2005 - Jul. 2006

Supervised 46 military and civilian personnel within the Network Administration and Systems Management Division.

Maintained 14 network systems, ensuring 99 percent system availability for the COMNAVEUR-COMSIXFLT Staff, COMNAVREGEUR, various other shore commands, and deployed units throughout the European Theater.

Facilitated command-wide personal development symposiums prior to the advancement cycles, resulting in a 54 percent advancement rate.

USS Emory S. Land, La Maddelana Sardinia

Information Systems Security Manager, Mar. 2003 - Mar. 2005

Supervised 25 personnel maintaining 550 unclassified/50 classified desktop computer stations and Supply subsystem equipment.

Ensured 950 network users completed Annual Information Assurance awareness training, and system administrators, management and network security personnel completed appropriate systems security training to perform correctly their duties correctly.

Coordinated and established the security procedures and the software maintenance of the Shipboard Non-Tactical Automated Processing Program (SNAP III)/ Naval Aviation Logistics Command Management Information System (NALCOMIS)/Organizational Maintenance Management System (OMMS) system.

Analyzed and evaluated system security technology, updated policies, and training requirements in support of National, DOD, and DON INFOSEC directives.

COMUSNAVCENT, Manama, Bahrain

Information Systems Watch Supervisor, Feb. 2002 - Feb. 2003

Effectively managed a team of 20 Information Technology personnel in support of Base Communications for COMUSNAVCENT/C5F staff and Subordinate tenant commands.

Implemented new trouble call procedures that resulted in a 50 percent decrease in downtime for 550-plus-users enterprise network and information security systems for 24/7 availability.

Completed over 15,000 trouble calls on a yearly basis as IT support Watch Supervisor.

Conducted system essential backups on NAVCENTs four (4) Microsoft Exchange Servers, one Microsoft Internet Information Server, one Coalition server, two Domain Controllers, and one file server, while providing 24/7 hour system availability and IT support.

Key player in configuring two Microsoft Exchange recovery servers ensuring 100 percent data integrity, and reliability of NAVCENT e-mail services.

Chief of Naval Operations, Arlington, Virginia

Information Systems Security Manager, Jan. 1999 - Jan. 2002

Responsible for GCCS-M back-ups and restoring data, assigning or changing user accounts and passwords, profiling administration procedures, monitoring C4I system interfaces and log-in requirements, analyzing emergency shutdown occurrences, and controlling printer utilities and data base purging requirements.

Researched and drafted the GCCS System Security Authorization Agreement Package for approval by the JCS Information Assurance staff, resulting in a secure accredited and certified information exchange system between military services.

Created and maintained 150 GCCS-M and GCCS-J user accounts for OPNAV, Coast Guard headquarters, NAVFAC Washington and the Naval War College sites with zero discrepancies (during IG or Regional inspections).

Drafted five new Standard Operating Procedures and Contingency Plan for the Navy Command Center and Site-R for the latest version of GCCS Version 3.0.

USS Nassau (LHA-4), Norfolk, VA

SNAP Systems Administrator, Dec. 1994 - Nov. 1998

Developed and implemented 15 Standard Operating Procedures (SOPs) for daily, weekly, and full system tape backups and emergency tape recovery procedure for four (4) UNIX servers by reducing system downtime by 75 percent.

Developed daily, weekly, and monthly schedules, resource allocation plans, and system test plans for Ship's supply and 3M Maintenance Department for monthly reports for SURFLANT/AIRLANT Norfolk.

Supervised three contractor and six military personnel with the removal of the outdated Ported SNAP I System and installation of the new SNAP III system.

Responsible for uncontrolled operations during processing and unscheduled program halts caused by machine failures, program failures or invalid data in SNAP III.

Established and controlled directories, security management files and individual access files for 250 accounts of the ship's Shipboard Uniform Automated Data Processing System (SUADPS), Operational Maintenance Management System (OMMS) and Naval Aviation Logistics Command Management Information System (NALCOMIS).

EDUCATION AND TRAINING

University Of Maryland University College,

B.S., CyberSecurity, December 2018

Completed 102 semester hours

Assured Compliance Assessment Solution(ACAS) Training – December 2014

CERTIFICATIONS

CompTIA Security+ CE - April 2018

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