Largo, United States *****

727-***-****

adu9mb@r.postjobfree.com

EDUCATION AND

TRAINING

GED

Pinellas Park High School, Largo, FL

June 2005

All Basic Academics

SPC Seminole Campus, Seminole,

FL

SUMMARY

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. I'm organized, motivated, and eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

SKILLS

EXPERIENCE

BANKING TELLER I

Nationsbank NA South Clearwater, FL June 1994 - August 1997 BANKING TELLER III

First State Bank And Trust St. Petersburg, FL February 1999 - May 2001 KIMBERLY KIRCHNER

• Customer service

• People skills

• Organizational skills

• Friendly, positive attitude

• Reliable & trustworthy

• Flexible schedule

• Maintained confidentiality of bank records and client information.

• Researched and resolved customer issues on personal savings, checking and lines of credit accounts.

• Ordered checks, placed stop payment orders and conducted additional special services for customers.

• Adhered to financial services security and audit procedures.

• Trained employees on cash drawer operation.

• Identified and reported suspicious behavior to security personnel as appropriate.

• Met or exceeded sales goals by promoting bank products and services in customer interactions.

• Ordered checks, placed stop payment orders and conducted additional special services for customers.

• Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.

• Counted drawers and reconciled remaining cash to accost for deposits and dispersals.

• Handled cash transactions, balanced cash drawers, performed loan payments and issued cashier's checks.

• Trained and coached less experienced team members in procedures, KK

AR/AP CUSTOMER SERVICE

American Network Transportation Management Largo, FL May 2001 - December 2005

PASTRY FINISHER

Dunkin' Donuts Largo, FL December 2005 - June 2008 FOOD SERVICE TEAM MEMBER/STORE ASSOCIATE

Hess Express Largo, FL August 2008 - January 2013 compliance standards and performance strategies.

• Supervised project schedules to make sure that key milestones were being met at every phase.

• Determined project schedules and maintained timeline with proactive adjustments to workflow.

• Utilized exceptional judgment by following all policies, procedures and protocols, promoting optimal performance delivery.

• Handled vendor invoice processing according to company policy.

• Researched past due invoices.

• Communicated and liaised with stakeholders, vendors, upper management and peers.

• Maintained high standards of customer service during high-volume work shifts and fast-paced operations.

• Observed food safety and sanitation protocols to reduce germ spread.

• Monitored temperatures of prepared food and cold-storage areas.

• Decorated all the donuts and cakes up to a professional standards

• Baked all croissants, bagels, brownies, and special holiday desserts.

• Presented available merchandise with attractive displays and pleasing arrangements.

• Enhanced food quality by monitoring shipments, preparation and food handling.

• Controlled portion sizes and garnishing to optimize cost controls.

• Followed food safety regulations pertaining to sanitation, food handling and storage.

• Cleaned and sanitized work areas, equipment, utensils, dishes and silverware.

• Maintained order and cleanliness of work areas to conform with health codes.

• Followed recipes and customer requests to prepare meals.

• Operated cash register to process cash, check and credit card transactions.

• Acquired new skills to support team and further accommodate customer needs.

• Followed food safety regulations pertaining to sanitation, food handling and storage.

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