Administrative Assistant Customer Service

KELLIE PACE CUSTOMER & ADMINISTRATIVE

SUPPORT

410-***-**** ● **********@*****.*** ● Glen Burnie, Maryland 21061 Adaptable, motivated, growth-oriented professional with over 13 years of experience in Customer Service and Administrative Support. Frequently praised for having a warm and inviting demeanor, excellent communication and interpersonal skills, and dedication to conflict resolution—I'm able to help ease any customer or colleague concerns, and can be relied on to assist your company achieve it's goals. EXPERIENCE

Wine Sommelier, Server, Bartender Shift Manager Aida Bistro & Wine Bar, Columbia, MD AUG '20 - DEC '22

● Assessed bar inventory and placed orders for alcohol with distributors over the phone. Navigated through fine dining's high stress, high expectations, high reward environment; serving many prominent high profile guests including local government officials and corporate CEO's.

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● Built many sustainable and trustworthy relationships with guests using open and interactive communication.

● Influenced guest purchase by enticing with higher margin items and add-ons.

● Often in control of opening and closing procedures for the restaurant as Shift Manager.

● Assisted with new employee training.

Listened to guests concerns and complaints and quickly rectified issues; was known for ability to quickly deescalate high stress situations.

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● Prioritized multiple tasks in dynamic environment and stayed calm and composed.

● Developed an extensive knowledge of wines, and fine dining pairings. Bartender/Server Pappas Restaurant & Sports Bar, Glen Burnie, MD JAN '17 - JUL '20

● Prioritized multiple tasks in dynamic environment; remaining calm and composed. Executed front-of-house tasks impeccably, creating unforgettable dining experience; resulting in customer loyalty.

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● Delivered patrons checks and securely processed payments.

● Attended company and restaurant required trainings and meetings, improving skills when receiving guidance.

● Memorized frequent customer preferences to build relationships and create repeat customers. Executive Assistant & Office Manager (Remote) Alpine Relocation Solutions, Baltimore, MD NOV '15 - FEB '17

● Solely managed and executed all administration duties.

● Formed connections based on trust and good will with sensitive clientele.

● Regularly learned and taught the CEO how to use new software's that were essential for operations.

● Created the applications for new hires, managed the applicants, and scheduled interviews.

● Collaborated with the owner, other employees, and third-party vendors.

● Coordinated schedules by booking and canceling meeting venues and appointments.

● Managed field workers and appointment site operations.

● Answered and handled calls, and dispatched appointment requests to CEO.

● Answered and handled calls, and dispatched service requests to CEO

● Determined the significance of client inquiries and distributed each to proper staff members when needed. Administrative Assistant & Promotional Specialist Avalon Industries Inc., Baltimore, MD FEB '14 - OCT '15

● Supervised the office and warehouse employees.

Managed over 100 clients at once, several being of the country's top companies and organizations including Northrop Grumman and the US military.

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● Managed orders for the US military grade items and inspected items for accuracy.

● Supported information security and integrity with well-organized filing systems and databases.

● Created and maintained the merchandise websites of over 20 high schools.

● Ordered all of the promotional merchandise and office items needed to complete orders.

● Managed the embroidery specialist to ensure proper product quality Graphic designing; created or revised logos and product graphics for all our clients to assure flawless production.

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● Collaborated with outside companies to fulfill orders.

● Used Microsoft Office Suite to create and revise documents, presentations and spreadsheets.

● Used Quickbooks and Excel with every order and for record keeping.

● Planned meetings for the CEO.

● Managed all forms of customer inquiry; including phone, e-mail, fax, and other forms of communication.

● Worked one-on-one with clients to create sales orders; some including hundreds of items.

● Served as primary point of contact for facilitating operational and administrative inquiries.

● Utilized financial reporting software to generate financial statements and create reports. Administrative Assistant & Customer Service Rep. Pacesetter Services Inc., Baltimore, MD JUL '07 - MAY '16

● Fulfilling data management needs for the company. Drafted and edited office memos; proofread correspondences to fix typographical errors or mistakes in grammar.

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● Managed the billing and payment duties; recorded information and sent quotes and bills to customers.

● Managed the social media advertising.

● Resolved customer discrepancies.

● Directly contacted customers via e-mail, phone, or fax.

● Served as the primary point of contact for facilitating operational and administrative inquiries.

● Screened incoming telephone calls, routing to appropriate personnel.

● Utilized financial reporting software to generate financial statements and create reports; Quickbooks

● Maintained files and filing, keeping sensitive information confidential. Established professional and collaborative working relationships with company associates and external parties.

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● Used Microsoft Office Suite to create and revise documents and presentations. EDUCATION

Community College of Baltimore County, Catonsville, Maryland JUN '12

School Of Health Professions - In Mental Health

SKILLS

Customer Service & Satisfaction Interpersonal Skills & Communications Creative Problem-Solving Conflict Management & Resolution Adaptability High level of confidentiality Goal-Oriented Email Correspondences Proper Phone Etiquette & Call Screening Labor Relations MS Office Suite Proficiency Resourceful Researching Administrative Support Website Managing Customer Relations Training and Development Client Correspondence Policy Implementation Administrative Oversight Human Resources Excellent Multitasking Abilities AWARDS

Awarded Employee of the Season Award at Aida Bistro & Wine Bar within the first year of my employment; held award consecutively for over five months.

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