Data Entry Customer Service

Angela Pittman

***** * **** **. *** ***, Phoenix, AZ 85027

Cellular 480-***-****, **********@*****.***

Administrative / Support Services /Customer Service

Summary Seasoned Customer Service Professional with superior track record. Acknowledged for capacity to follow through to the completion of all task necessary to promote customer satisfaction,including follow up, resulting in customer retention. Valued as an expert troubleshooter. with proven Leadership skills.

Experience Cigna,-Phoenix AZ 3/2015 to present

Customer Service, Personal Service Advoate, PAL(Peer Assisted Learning)

*Answer incoming calls from members, and providers to supply information concerning coverage and to address issues with billing problems. Assist new hires as they complete training and transitioning in their roles as customer service advocates.

Aerotek Automotive,General Motors, Warren Mi 4/2013 to 2/2015

Customer Service Representative

* Receive incoming calls from customers regarding concerns with their vehicle, inclusive of: warranty information, assistance with cost of a repair, assistance with non-repair of vehicle, assistance with dealership compliance, compliment or complaint. Manage case load effectively, timely and within guidelines to closure, Provide excellent customer service to insure customers are satisfied and remain loyal.

AT&T, Goldsboro, NC 10/2009 to8/2012

Customer Assistant

* Process incoming phone inquiries from customers requesting technical support for issues with connecting to the internet,,answer questions regarding the status of activation and reactivation of internet services. Duties also included managerial relief in the absence of the immediate manager, inclusive of training, coaching, evaluations, monitoring, and schedule co-ordination.

Blue Cross Blue Shield of Kansas, Topeka, KS 4/2009 to 10/2009

Provider Benefit Specialist

*Receive incoming calls from providers and patients regarding the policy coverages for the patients upcoming visit, Duties also Included: providing amount of deductibles and coinsurances and to what extent each has been met or is still to be satisfied. Explanation of COB and diagnosis codes associated with each .

AAA of Michigan, Dearborn, MI 2008 to 2009

Customer Advocate

Assisted in first step to claiming losses resulting from property damage, automobile accidents and minor bodily injury or lost wages, and determining costs leading to repair or claim settlements.

• Process incoming calls/claims for first report of loss from members regarding damage to automobiles, homes, boats and personal items. Answering phone inquiries regarding membership benefits

• Interviewed and took depositions for fraud investigations.

• Provided prompt, courteous, and knowledgeable customer service .

ACE-INA/ESIS, Southfield, MI 2000 to 2007

Workers Compensation /Disability Representative

• Process Workers Compensation for multiple accounts for the state of California. Negotiate with Lawyers and Lien holders. Process medical and legal bills for payment. Answer client inquiries.

• Processing and payment of short term disability claims for the Daimler/Chrysler Corporation employees.

• Provided Case management by way of, review and continued update of medical for the continuation of benefit eligibility.

Wellpoint / Unicare, Dearborn, MI 1997 to 2000

Sr Disability Representative

Manage case load and processed Disability Claims for Ford Motor Company(various states). Answer all incoming calls from Union Representatives and employees, process incoming Disability applications and Doctors information for review.

Education University of Phoenix, Southfield, MI pending

B.A., Business Management/Healthcare

Jordan College, Detroit, MI 1988

A.S., Executive Secretary

Skills • Microsoft Windows Applications

• Medical terminology and coding, 10 key calculation by touch, knowledge of fax machines via manual and computer, office operations and multiple ACD phone systems.

Training • Data Entry - Computer Institute . Southfield, MI, 1987 to 1988. Certificate in Data Entry.

• Medical Billing - Ross Business School. Oak Park, MI, 1988 to 1989. Certificate in Medical Billing and Insurance.

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