Data Entry Administrative Assistant

Heaven McDonald

336-***-**** *********@*****.*** Greensboro, NC

EDUCATION

NORTH CAROLINA A&T UNIVERSITY Greensboro, NC 2021 - Present Bachelor of Arts in Sociology

CHABOT COLLEGE Hayward, CA 2019-2021

Associate of Arts in Social Justice

RELEVANT SKILLS

Microsoft Office Customer Service Conflict Resolution

Administrative Assistant/Reception Project Management Individual and Family Counseling

Social Media Management File Management Documentation/reporting

Event Planning Case Assessment Time Management

Communication Skills Community Resources Developing Treatment Plans PROFESSIONAL EXPERIENCE

GREENWOOD COMMUNCATIONS (PREVIOUSLY ROCKRIDGE COMM) Remote 2021 - Present Virtual Assistant

• Coordinate and plan meetings and events; prepare CEO for meetings by creating PowerPoint presentations.

• Prioritize meeting requests for CEO and Director. Coordinate and attend virtual meetings with clients to negotiate pricing, discuss contracts and finalize details.

• Maintain and manage calendars and emails. Review incoming and outgoing email correspondence.

• Worked independently to meet quick turn-around times and execute multiple administrative tasks including invoicing, corporate letters, outreach marketing, data entry, and updating data bases.

• Manage call flow and respond and evaluate technical support needs of customers/clients.

• Create and maintain personal and company social media accounts, blog posts, newsletters, articles as well as complete website course updates. JELANI INC. San Francisco, CA 2019 - 2021

Social Services Coordinator/Family Advocate

• Supported and assisted families as they identified and met their own set goals through case management for developing and carrying out Family Partnership Agreements.

• Assisted families in the completion of child requirements and other required screenings and assessments.

• Participated in team management meetings of planning, implementing and evaluating family, and community partnership goals and objectives.

• Recruited prospective families and assisted in the enrollment process.

• Conducted home visits to assist families in achieving goals.

• Shared information with teaching staff to ensure coordinated services that met needs of individual children and families. OAKLAND YOUTH UPRISING Oakland, CA 2018

Youth Advocate Intern

• Developed, scheduled, coordinated, and documented all youth activities.

• Accompanied and coordinated transportation of young clients to designated locations.

• Trained youths in independent living activities and assisted them with healthy social interactions.

• Completed and maintained accurate documents and forms related to youth and work activities.

• Monitored at-risk young clients and provided appropriate crisis interventions.

• Participated in staff meetings and complied with agency-specified guidelines and rules.

• Developed, delivered, monitored, and managed various youth-oriented support programs and services.

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