Front Desk Training Specialist
Resume:
TERRESSA J. ZAVALA
**** ****** ** *******, ** ***27 901-***-**** *******@*****.***
Core Competencies
1. Payroll Systems:Kronos, Nova time, Unitime, Time track 2. HR Benefit Laws:Workers Compensation, Unemployment, Garnishment, Work verification, ect..
3. HR Functions:Direct Deposit, Criminal background checks, drug test, I-9, W-4, WOTC, ect.
4. Administrative functions:Type, file, Run reports, email correspondence 5. Bilingual:Fluent written and verbal Spanish
6. Management:Training, scheduling, mentoring, quality assurance, staffing 7. Knowledge of Various Regulations:OSHA, FDA, SOP and GMP Skills
• Computer Literate: MS Office 2007 Excel, 10 Key, Word, PowerPoint, Intranet/Internet.
• Able to work in fast past environment
Professional Experiences
Adecco Staffing
Client Delivery Manager Memphis, TN
2015-2020
● Obtain detailed assignment information from the customer and utilize it providing effective customer service and ensure orders are filled with quality placements.
● Supervise custom orientation program for associates, which incorporate customer's policies.
● Supervise customer development activities to create and maintain a strong business relationship with the client.
● Scheduled check-ins and provided pre-assignment orientation to all talent employees.
● Monitor daily time on TimeTrack and make adjustments as needed. to ensure associates are paid correctly. Resolve payroll issues as they occur.
● Coach and counsel associates to ensure quality performance including meeting productivity and quality goals to achieve job satisfaction.
● Implement company award programs to recognize the good performances of associates.
● Mentor Team Leads and Floor supervisors.
● Investigate and complete workplace injury report, call WC provider, log on document.
● Partner with Corporate HR for support with complex employee issues.
● Complete daily Staffing report sends email to client and team in a timely manner. Dollar Tree Inc.
HR Admin Assistant Olive Branch, MS
2011- 2015
• Review Kronos for accuracy and match PTO slips with punch detail report. Enter PTO
slips for all associates daily.
• Track attendance/tardies daily and issue counselings for associates sent to HR Manager
for review. Document in employee’s attendance sheet.
• Call applicants for phone interviews, schedule interviews for managers. Schedule for orientation, send new hire paperwork via email, conduct orientation, schedule for 1st day of work.
• Enter badge and pay rate in corp system. Set up evals for new hires 30, 60, 120 and 180 days. Schedule annual evals for all associates; keep eval spreadsheet and methods checklist up to date.
• Make files for new associates and file all paperwork for the associates as it comes in.
• Attend the front desk, help applicants use computers to put in applications online, check
in visitors, issue badges, answer phones, and transfer if needed. SMX Staffing Memphis, TN 2008-2010
Lead Recruiter
• Conduct hiring, recruiting, testing and interviewing prospective candidates for clients.
• Review resumes and credentials for appropriate skills set, experience and knowledge.
• Create and maintain confidentiality of associate records.
• Maintain a time clock database daily in order to process payroll efficiently.
• Conduct random drug tests monthly, along with monthly audits and weekly reports of employee records and files to ensure federal and state compliance. Select Staffing Memphis, TN 2006-2008
Personnel Supervisor/Onsite
• Conduct file audits to ensure I-9, WOTC, W-4 forms are properly completed.
• Coordinate with two other branches and client for the PIT Certification classes (forklift) to be scheduled as needed.
• Search for applicants/ resumes on the web for specialty positions and schedule interviews.
• Create, open, close or extend assignments in Tempware.
• Document associates attendance, performance, and qualifications.
• Collect data from Nova time, audit missing or unclaimed punches, and print daily reports. to ensure no violations occur for proper processing of payroll.
• Maintain On Premise report (headcount) and provide copies to loss prevention and department heads and ensure line sheets match the On Premise report. People Link Staffing Olive Branch, MS 2005-2006
Onsite Manager
• Manage field employees, coaching, counseling and removal from assignment if needed.
• Communicate constantly with branch management concerning the status of account.
• Fulfill contingent staffing needs within the client account.
• Identify performance issues and suggest advancement recommendations.
• Process and solve payroll issues for 250 + employees manually in a timely manner.
• Train new associates, make badges and monitor work performance. Deliver/pass out checks as needed.
Spherion Staffing Memphis, TN 2005-2005
Training Specialist
• Train and evaluate new employees on proper packing techniques.
• Verify proper torque is used on circuit boards and SIM cards.
• Certify employees in assigned areas to ensure maximum efficiency.
• Verify items to be shipped are properly scanned before being shipped to quality assurance.
Wyeth Pharmaceutical Guayama, Puerto Rico 1991-2003 Line Control Leader
• Conduct walk through safety audits and quality checks to ensure each area complies with the specifications on the packing order.
• Check manifest to ensure inventory product and packing material equal to the amount dispatched from the warehouse.
• Maintain and document production and cleaning records as required by the FDA.
• Ensure equipment has been calibrated and calibration has not expired.
• Document and record reasons for downtime of equipment and start-up on BPR.
• Provide quality assurance testing to ensure Batch Production Record specifications. Education/Trainings
Lean- yellow belt certified
2019 Memphis, TN
Career Center Memphis, TN
Dec 2010
• Silver NCRC
SMX Staffing Memphis, TN 2009-2010
• Records Retention
• Workplace Violence, Sexual Harassment, Discrimination
• Workman’s Compensation
Select Staffing Memphis, TN 2007-2008
• Time Management Training
• Professional Office Etiquette
Camanche Senior High School Camanche, IA
• HS Diploma
REFERENCES
AVAILABLE UPON REQUEST
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