PROFESSIONAL SUMMARY

SKILLS

EXPERIENCE

KAICH

OGUL

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Bloomington, MN 55425, 763-***-****, adu9i5@r.postjobfree.com Customer-focused Customer Experience Specialist dedicated to offering every customer positive experiences. Satisfy individual needs via targeted solutions to unique situations and personal requirements. Seek opportunities every day to improve customer satisfaction and department operations. Friendly Customer Service Representative Im ready to resolve any problem. Troubleshoots technical issues and educates on logistics and policies, allowing for customer satisfaction without unnecessary escalation of support calls.

• Client advocacy • Policy improvement • Experience optimization

• Customer experience control • Request management • Scheduling

• Internet research • Self-starter • Inbound call management Security Officer September 2021 - Current

Brosnan Rochester, MN

• Anticipated and prevented potential disruptive behavior, safety hazards or security threats.

• Responded to reports of suspicious or unusual activity.

• Worked closely with local law enforcement to collect, review and transfer evidence. Viewed monitor screens and remained alert to movement on-screen for authorized and unauthorized individuals.

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• Shared precise information via radio or telephone equipment.

• Made ethical and time-critical decisions to restore order in high-pressure environments.

• Prepared detailed, accurate written incident reports.

• Warned violators about consequences of rule infractions.

• Patrolled public areas to detect irregularities and prevent unauthorized entry.

• Secured building against intrusion, routinely checking and locking windows and doors.

• Defused conflicts using de-escalation and crisis management techniques.

• Performed first aid, secured scenes and detained individuals in emergency situations. Customer Experience Specialist May 2021 - May 2022 EDUCATION

VOLUNTEER

Covenant Living Golden Valley, Minnesota

• Met client needs by handling telephone, email and chat requests with professionalism.

• Assisted customers with billing issues, using self-service tools and troubleshooting service concerns.

• Helped management improve department and processes with real-time feedback.

• Monitored quality and compliance through regular audits of customer journeys.

• Reviewed daily and weekly reports, identifying trends and opportunities to advance knowledge.

• Achieved total resolutions by following up on actions and tracking changes.

• Identified and surfaced customer trends by collaborating with customer experience team.

• Retained customers and de-escalated calls with great conflict resolutions skills.

• Scheduled delivery, service or installation appointments for customers.

• Processed customer exchanges, refunds and bill adjustments to correct product or service problems. Home Health Care Worker October 2019 - May 2021

Pro-Health Care Columbia Heights, MN

• Improved client nutrition with specialized diet preparation and monitoring.

• Boosted client wellbeing through social, mental and physical support.

• Assisted home-bound individuals with personal hygiene and care needs to maintain health and dignity.

• Recognized emergency situations and managed following procedures.

• Aided patients with ambulation and exercise.

• Protected clients during transfers between seating, beds and wheelchairs.

• Administered medication on time using schedules and reminders. Computer Science - Cybersecurity December 2021

University of Minnesota, Minneapolis, MN

Media Communications - Radio November 2021

Anoka Ramsey Community College, Anoka Ramsey, MN

Basketball/Football Player November 2015 - March 2019 Columbia Heights Highschool Columbia Heights, MN

• Studied game fundamentals and team strategies to improve performance.

• Adhered to strict nutrition requirements to support performance and energy. Interacted with other athletes, sports officials and competitors with high-level integrity and solid sportsmanship.

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• Maintained uniform in top condition to represent team well. AWARDS

Stayed ready for practice or play demands, keeping equipment maintained and body ready for physically challenging activities.

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Improved performance by assessing strengths and weaknesses after every competition, adjusting strategies to compensate.

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Maintained optimum physical fitness levels by training regularly, following nutrition plans and consulting with health professionals.

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• Increased stamina and strength, balancing cardio, HIIT and weight training activities.

• Optimized strategies for specific games through intensive study of competitor gameplay.

• Contributed to team success by offering play suggestions and attending every practice and training section. Sales Person December 2018 - Current

Amway Columbia Heights, MN

• Leveraged communication and negotiation skills to close sales.

• Informed customers of promotions and special offers to increase sales.

• Visited customer sites to offer and demonstrate products.

• Maintained readiness for customer demands with balanced inventory and well-stocked displays.

• Kept impeccable records, entering each order, processing payments and issuing shipping paperwork.

• Determined customers' needs based on sales calls and face-to-face meetings.

• Overcame objections with successful product demonstrations and persuasive communication skills.

• Used market analysis data to formulate winning sales strategies in changing markets.

• Advised customers on different financing options.

• Remained up to date on current offerings and company processes.

• Investigated and resolved reported customer issues for improved customer satisfaction.

• Reported on sales transactions and expenses accurately.

• Called on active and dormant accounts to offer new products and services.

• Won MVP in Football

• Most improved player in Basketball/Football

• Grants/Scholarships

• Second place in 3A MN Basketball 2017-2018

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