VERNON JACKSON, CIOS, A+, Network+, CCENT, CCNA

Gaffney, SC 29340 864-***-**** adu9hs@r.postjobfree.com

Network Support Technician

Configuring Devices / Routers and Switches / Subnetting / Establishing User Accounts

Ambitious and driven with a diversity of technical skills. Good communicator and planner with strong judgment and critical broad technical background and a proven history. Exceptionally strong written and verbal communication skills, excellent documentation skills. Capable of working with all levels of an organization to align technology strategy with organizational goals under stringent deadlines

SKILLS AND TRAINING

Broadband NOC and Network Infrastructure

Assisted customers with trouble shooting and using ticketing system for follow-up, escalation, and resolution.

Knowledge of using PuTTY to console into devices and use command-line interface to configure routers and switches.

Presently pursuing the SD-WAN Certification

Device Installations, Configurations, Troubleshooting, Security and Analysis

Knowledge of SD-WAN software for the purpose of network troubleshooting and analysis.

Knowledge of configuring cisco routers and switches.

Knowledge of configuring Versa routers

Knowledge of onboarding, provisioning, and staging devices

Knowledge of firewall monitoring and security measures

Windows Server 2016 Active Directory and Group Policy, PowerShell

Completed Udemy certificate courses for Windows Server, Active Directory and Group Policy, and PowerShell

Knowledge of building and managing virtual machines using Virtual Box and GNS3 VM software

Establish domains and create organizational units and containers.

Create and manage user accounts to grant or deny access and permission.

Supervision

Received on the job supervisor leadership and development training.

Delegated to achieve results by communicating job expectations.

Planned, checked, and exercised policies and procedures.

WORK EXPERIENCE

Global Linking Solutions, Charlotte, NC; Network Technician (100% remote) – 02/22 – present

Using Palo Alto for configuring firewalls as a security measure and using Versa Secure SD-WAN for device installations, configurations, and analytics.

Remote assistance with installing networks based on customer requirements and provide support with troubleshooting and monitoring their networks for incidents.

Follow design and troubleshooting procedures and when necessary, communicate with ISP providers,

and customers regarding any network issues that may require escalation.

Monitoring networks for efficient operation observing and addressing issues that may affect the

network.

Resolving ticket issues and submitting RMAs (Return Merchandise Authorization) forms

Suminoe, USA – Gaffney, SC; Electronic Technician – 01/10 – 02/21

Managed electrical and electronic systems for automotive support manufacturing facility by performing regular maintenance on existing systems to insure they functioned efficiently.

Installed, supported, and repaired various electrical and electronic devices and equipment such as AC and DC motors, variable frequency drives (VFDs), programmable logic controls (PLCs) and many other devices.

Troubleshot circuits and equipment based on troubleshooting skills and the use of schematics and blueprints.

Aided with computers and machine operations as necessary to support production.

Parkdale Mills Inc. – Hillsville, VA; Production Supervisor – 02/08- 03/09

Managed quality of service by ensuring organizational standards.

Coordinated resources to achieve production goals.

Recommended schedules for shift associates.

Ensured that associates followed company policies and rules.

Sirona Dental Systems – Charlotte, NC; CEREC CAD/CAM Technician – 03/07-12/07

Served as a computer-aided design/computer-aided manufacturing technician (CAD/CAM).

Aided customers (dentist and dental assistants) as a CAD/CAM tech by supplying information and support about the company’s 3-dimensional dental imaging software and the operating system on which it functioned.

Supplied technical support for on-line and call-in customers.

Processed tickets, checked in returned products and ran basic diagnostic test to decide customer needs and service solutions.

Wellstone Mills – Gaffney, SC; Production Supervisor – 02/06- 03/07

Position as a production supervisor trained to use metrics for quality standards throughout the entire production process.

Promoted to production supervisor based on convincing evidence to solve recurring problems while displaying leadership ability.

Maintained acceptable work practices, checked production schedules, and met agendas and deadlines.

Prepared and kept production reports and personnel records.

Best Buy – Spartanburg, SC; Personal Computer Technician – 09/05-08/06

Served as personal computer technician performing technical support and customer service. The Geek Squad program aimed at customer satisfaction and deployed additional support to adjacent sales areas to support and advertise all Geek Squad strategies.

Supplied computer related customer support, pc repair, networking aid.

Provided in-home wireless networking, gaming installations, system configuration, security encryption, and wireless router setups.

Tactfully and courteously managed complex situations involving customer complaints.

EDUCATION AND PROFESSIONAL DEVELOPMENT

Limestone University, Gaffney, SC

Bachelor of Science – Major: Computer Science, Minor: Programming

Spartanburg Community College, Spartanburg, SC

Associate of Science – Major: Electronic Engineering Technology Minor: Applied Mathematics

Certifications

CCNA- Cisco Certified Network Associate

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