Salesforce Admin

Lilian Onuchukwu

587-***-**** *** New Brighton Park SE Calgary AB T2Z 1B2 ******.*********@*****.*** CERTIFICATIONS

Salesforce Financial Services Cloud Specialist

Business Administration Specialist

PROFESSIONAL EXPERIENCE

Salesforce CPQ Business Analyst July 2020 – Present Aistori Inc, Canada.

Led requirements discovery sessions to understand current business processes and map CPQ functionality to the needed capabilities.

Led solution design to formulate a technically sound road map for delivering value to the business.

Evaluated requirements gap, complexity, criticality and priority to determine the optimal strategy for de- risking the CPQ implementation project.

Collaborated with business and technology teams to plan the integration of CPQ to ERP, Billing and other business systems.

Led multiple CPQ operational support sprints, from solution design to development, testing, and deployment.

Business Analyst - Revenue Operations January 2019 – June 2020 Tervita Corporation, Canada.

Collaborated with business and technology teams to understand the vision for transforming the client’s revenue operations.

Led the evaluation of the client’s technology landscape to understand the current workflow and the capabilities needed to transform its operations.

Led requirements gathering, solution design, and generation of user stories to enable the implementation of business-fit solutions.

Coordinated the training of users post-UAT to improve the adoption of the transformed quoting and billing applications.

Business Analyst - Credit Operations October 2014 – December 2018 Mckesson, Canada.

Gathered requirements, evaluated options and presented solutions for replacing or enhancing the company’s legacy credit management and reporting systems.

Collaborated with end users /decision-makers to understand their business objectives, elicit requirements and create best-fit solutions.

Participated in the implementation of solutions, teaming with developers and business users.

Designed, configured and tested functionalities to solve operational business challenges.

Delivered training to the business users to accelerate the adoption of new technologies. EDUCATION

Master of Business Administration, Edinburgh Business School. 2010 - 2011

Bachelor of Economics, Igbinedion University. 2002 – 2006

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