SHAMEKA FORD

Montgomery, Alabama *****

adu9d2@r.postjobfree.com

330-***-****

Entry level Medical Assistant now studying the field of Veterinary Technology and seeking a position in which to utilize strong clinical skills and exemplary customer service skills to the advancement of your health facility.

Willing to relocate: Anywhere

Authorized to work in the US for any employer Work Experience

Package Handler

United Parcel Service August 2021- Present

Responsible for loading and unloading package off the trucks, running conveyer belt, scanning and repackaging damaged inventory, transporting packages to proper departments.

Work from home Customer Service Specialist

Qualfon Dialog Direct May 2021 - March 2022

Responsible for taking calls, helping customers with car issues from gas delivery, flat tire changes, lock outs, tows, and car accident claims.

Call Center Consumer Agent

Sykes Montgomery for Bank of America March 2021 to August 2021

Responsible for taking calls, helping customers with questions regarding their accounts, filing fraud and billing disputes, updating customer profile information, ordering new ATM/Debit cards and checks.

Seasonal Delivery Helper

UPS

November 2020 to January 2021

Responsible for scanning inventory, delivering packages, leaving notifications for undelivered packages, picking up packages and returning them to the warehouse for distribution.

Food Services and Environmental Health

Baptist Medical Center South Montgomery, AL March 2020 – November 2020

Food Services- Responsible for running the cash register cleaning stocking snacks and condiments preparing cooking and serving food as well as providing great customer service.

Environmental Health- Responsible for cleaning, stocking clean linens and prepping the hospital room for the next patient.

Home Health Care Aide

Midwest Home Care - Akron, OH January 2019 to 2020

Im responsible for provided client their medications (pill, injections, etc) I'm responsible for assisting client with meal planning as well as serving the meals, I assist client with their hygiene and errand runs.

POC/Customer Service Agent

VXI Global Solution At&t July 2016 to 2018

POC (Point of contact)

POC is responsible for the team of customer service agents under me. Responsible for monitoring they're behavior, tone, and time on calls with the customers and coaching them on what i have observed to help improve their calls in the future calls.

Responsible for answering phones, tech support, selling cable, home phone, and internet services as well has helping people go over their bills taking payments and disconnecting services.

Driver/Crew Member

Marcos Pizza

September 2015 to February 2016

Responsible for customer service, taking orders, cutting and boxing food, collecting money, delivering orders, cleaning and stocking the store.

Sales Associate

Circle K Corporation June 2011 to April 2014

Responsible for cleaning, stocking, taking orders, and collecting money.

Teacher

Bethany Child Care/ River Front YMCA - Akron, OH September 2006 to October 2010

• Responsible for competent care of 9 toddlers aged 18mos.- 2 1 2

• Prepared lesson plans, meals, toilet training and met regularly with parents to discuss progress and concerns.

Phlebotomist

Akron Women's Medical Group - Akron, OH February 2010 to April 2010

Responsible for answering phone, scheduling appointments, taking messages, enter data into the computer, filing paper work, typing and word processing, blood draws, determining blood type, and administer medication.

Education

Veterinary Technology

Stautzenberger College

April 2015 to July 2016

Associates of Applied Science in Medical Assisting

Herzing University

December 2009 to April 2010

Early Childhood Education

North High School

August 2003 to May 2007

Skills

ANSWERING (4 years), BILLING (2 years), INSURANCE BILLING (Less than 1 year), LABORATORY (2 years), TELEPHONES (4 years), Customer Service, Call Center, Customer Care

Certifications/Licenses

Medical Assistant Teaching Certificate Drivers License

Additional Information

Skills

Administrative

• Answering Telephones

• Scheduling Appointments • Insurance Billing Laboratory

• Venipuncture & • Capillary Sticks • Blood Sugar

• Blood Type

• Urinalysis

Clinical

• Vital Signs

• Injections

• Charting

• Prescriptions Interpretation • Instrument Identification

Contact this candidate