Service Representative Operations Manager

Socorro Insurriaga

Round Lake Beach, IL *****

Cell: 224-***-**** Email: ************@*****.***

OBJECTIVE

To gain a challenging and engaging position where I can utilize my past experience, further my skills and advance with a growing company.

EXPERIENCE

Benefitexpress, Schaumburg, IL (Remote)

Customer Service Representative

MAY 2022 TO JANUARY 2023

Responsible for having in-depth knowledge of the provided benefits available to each employee, for various clients. Understanding all benefit programs such as medical, dental, Vision, Short and Long term disability, retirement, and other supplement benefits the company has to offer. Answering 60-80+ calls daily helping employees with login issues, providing Reimbursement accounts available balances, and helping with any COBRA or Direct bill billing issues and enrollments. Helping employees resolve all benefit-related issues in an effective and timely manner.

Priority 1 Janitorial Services & Maintenance, Mundelein, IL Operations Manager

SEPTEMBER 2021 TO JANUARY 2022

Created and gave reports to the CEO/Owner on the current overall state of the business. I would encourage employees to work in a positive environment while providing guidance. I managed the schedules for the inhouse Technicians. I also was responsible to maintain contact with our Vendors and make sure all jobs were completed on time, had work orders signed and submitted for payment. I was also responsible to interview, hire, onboard and train staff or assign to proper trainers for all clients. Diversified Maintenance, Tampa, FL

Area Manager

APRIL 2019 TO SEPTEMBER 2020

Organized and oversaw the operations of 15+ stores. Anything from daily schedule updates, payroll processing and hiring new candidates. Started my day making sure all employees arrived at their designated job sites to perform duties. Performed Audits as needed and worked closely with the store management team to make sure all duties were performed at their satisfaction. Submitted weekly payroll, and reports on each store. Visited troubled stores daily, submitted updates.

Priority 1 Janitorial Services, Grayslake, IL

Operations Manager

OCTOBER 2014 TO APRIL 2019

I ran the day by day operations of the entire company. Anything from daily schedule updates, equipment training, confirming daily jobs, acquiring new jobs by submitting contractual bids. I assisted the CEO/Owner with the payroll processing for each employee and contractor. Oversaw the Human Resources department from completing work verification letters to taking any complaints directed towards staff, clients, and employees to filling termination papers and hiring new candidates. Visited clients and quoted on demand jobs and at times covering for sick employees in the field. Essentially ran the entire company with great support from the office staff and Owners. SKILLS

Communication Skills

Problem Solving Skills

Computer Proficiency Skills

Time Management Skills

Attention to Detail

Work Ethic

Multitasking

Teamwork

Flexibility

Creativity

LANGUAGES

English

Spanish

Portuguese

HOBBIES

Cooking

Photography

Crafting

Party Planning

Coaching

Graphic Design

Reading

Cardinal Health, Waukegan, IL

Control Room Supervisor

JULY 2014 TO JULY 2015

Oversaw 5 -7 officers per shift. I submitted reports and created their weekly schedules. Prepared detailed reports concerning activity at client sites and incidents. Viewed live camera feed of the Cardinal Health facilities in Waukegan, IL Completed daily security arounds at both sites, office building and the warehouse. Used the security vehicle to perform perimeter security checks. Watched for irregularities, such as security breaches, facility and safety hazards, and emergency situations.contact emergency responders, such as police, fire, and/or ambulance personnel as required. Aon Hewitt, Lincolnshire IL

Command Center Supervisor

FEBRUARY 2013 TO APRIL 2014

Oversaw 5-10 security guard officers and assigned their posts for their shift. Read previous shifts' security alerts and started the hourly log to be submitted at the end of shift. Watched for irregularities, such as security breaches, facility and safety hazards, and emergency situations.contact emergency responders, such as police, fire, and/or ambulance personnel as required. Was alert for the presence of unauthorized persons and/or security code violators; approached suspicious persons and/or notified police as appropriate; may confront and detain violators, as required, until police arrive. Prepared detailed reports concerning activity at client sites and incidents. Viewed live camera feed of all the Aon Hewitt facilities, in the US and outside the US and when needed review stored footage. EDUCATION

College of Lake County, Grayslake, IL

JANUARY 2008 TO DECEMBER 2010

Lake County High Schools Technology Campus, Grayslake, IL Graphic/Web Design Certificate

AUGUST 2004 TO JUNE 2006

Grant Community High School, Fox Lake, IL

High School Diploma

JANUARY 2004 TO JUNE 2006

Grayslake Community High School, Grayslake, IL

AUGUST 2002 TO DECEMBER 2004

REFERENCES AVAILABLE REQUEST

Contact this candidate