PROFESSIONAL SUMMARY

SKILLS

EXPERIENCE

TRACY JO ANDERSON

**** * ****** ***, *** 25, spokane, Washington 99207 509-***-**** adu9c9@r.postjobfree.com Dedicated to what I need to get done and focused to completing work quickly to consistently exceed targets. Reliable team member accustomed to taking on challenging tasks.

Evacuation procedures Conflict resolution

Safety devices Bus routes

Loading and unloading

passengers

Prioritization

Teamwork Coordination

Training Organization

Problem-solving Customer relations

SEPTEMBER 2020 JUNE 2021

School Bus Aide Durham School Services Spokane, Washington Memorized bus route and provided route information including driver instructions for substitute or newly assigned bus drivers. Supervised and responded to needs of students in transit. Assisted driver in proper loading and unloading of passengers. Rode bus daily to foster safe and accurate passenger transport in accordance with program policies and procedures.

Maintained student discipline, swiftly reacting to incidents or conflicts. Learned proper use of securing devices for safety restraints, wheelchairs and seat belts.

Understood school bus evacuation procedures and evacuated students in emergency situations.

Oversaw student conduct, referring incidents of non-compliance to appropriate disciplinary personnel.

AUGUST 2021 JULY 2022

Driver Pack's Delivery Spokane, Washington

Worked collaboratively with dispatch personnel to report issues and receive instructions.

Managed time and routes to meet customer demands and provide customer satisfaction.

Observed safety and traffic laws, transporting passengers safely to and from assigned destinations.

Cleaned and detailed vehicle to promote passenger comfort and satisfaction. Used GPS and map navigation to plan most efficient route. Increased reported satisfaction ratings, conversing with passengers in positive, professional manner.

Communicated with passengers to assess needs and answer questions about route and expected travel time.

Monitored traffic conditions and construction delays to reduce potential delays.

AUGUST 2019 NOVEMBER 2019

School Bus Driver Harlow school service Spokane, Wa Cleaned bus interior at start and end of each run. Followed rules established by school district to maintain student safety. Dropped students off to school and at home, monitoring crossings for unsafe conditions.

Drove carefully during inclement weather conditions to avoid accidents. Checked bus with daily inspections to identify operational, cleaning, or maintenance needs.

Maintained appropriate behaviors on school bus with consistent monitoring and successful conflict resolution.

Ran special routes for school field trips, away games and distant travels to special locations.

MAY 2014 JUNE 2021

School Bus driver Durham school service Spokane, Washington Dropped students off to school and at home, monitoring crossings for unsafe conditions.

Cleaned bus interior at start and end of each run. Followed rules established by school district to maintain student safety. Drove carefully during inclement weather conditions to avoid accidents. Logged daily routes, vehicle conditions and notable incidents during bus rides.

Responded immediately to student emergencies to render aid for injuries or illnesses.

MAY 2011 JUNE 2013

Customer Service Associate Sykes Call Center Minton freewater, Oregon Exceeded expectations when assisting customers.

Followed established protocols for escalating customer complaints to management.

Answered incoming telephone calls and provided information regarding store hours, location and policies.

Addressed customer concerns and provided timely resolution to mitigate complaints.

Made informed decisions under stressful circumstances. Followed scripts to maintain good call control.

JULY 1996 JULY 2004

Department Manager Walmart Polson, Montana

Engaged customers in friendly conversation and implemented suggestive selling techniques.

Coordinated smooth department receiving, inventory storage and product management.

EDUCATION

LANGUAGES

Stocked, rotated and marked product to maintain displays and promote sales. Communicated with vendors regarding back order availability, future inventory and special orders.

Adjusted product lines and inventory based on market conditions and customer feedback.

Documented department activities through logs and reports. Implemented and improved merchandising strategies to achieve department sales goals.

1983

High School Diploma: Math, English, Jr Rotc Navy

Edward C Reed High School, Sparks, Nevada

English, Fluent