Remote Data Entry, Remote Help Desk Opportunities
Resume:
Barbourville, KY *****
Phone 606-***-****
E-mail *************@*****.***
Janet C. Jones
Education 1995-1997 Eastern Kentucky University Corbin, Kentucky Office Procedures/Business Administration/
Technical Communication
Course work included: Business Communication; Desktop Publishing; Word Processing; Spreadsheets with Lotus; Accounting; Office Calculations; Human Communication.
Continued secondary education 2008-2009 in online Technical Communication classes to master skills already used in my work as well as learn new skills related to the growing responsibilities of my job.
Work Experience 2014-Present Self-Employed Barbourville, Kentucky Caregiver
Provide in-home care for elderly mother who is in late stages of dementia and Alzheimer's disease.
Manage and provide healthcare, meals, personal hygiene, physical and occupational therapy, finances, transportation, and companionship.
2004-2014 Barbourville Tourism Barbourville, Kentucky Assistant Director
Began employment as secretary for Knox County Chamber of Commerce. The position quickly merged into a full-time position serving the Knox Co. Chamber, Barbourville Tourist & Recreation Commission, and Barbourville Main Street programs.
Was promoted to Assistant Director of Barbourville Tourism on May 14, 2012.
Responsible for all day-to-day operations and maintenance of the tourism office and visitor center from May 2012 to November 2012 while waiting for a new Director to be hired after the retirement of the previous Director.
Trained the current Director in everyday operations and general procedures encompassing the position.
Current responsibilities include general management of finances/accounting; various aspects of managing the visitor center building and grounds; purchase of supplies; advertising/marketing; day-to-day operations of the visitor center including welcoming visitors and the general public and managing their various questions, concerns and other issues; multi-tasking and event coordination. Responsible for various written communications as well as intermediate graphics design.
2
2002-2004 NCS Pearson, Inc. Corbin, Kentucky
Information Specialist II
Provided excellent customer service for a wide range of customer- related needs; provided customers with practical information and resources pertaining to each unique situation; submitted referrals for customers when needed; welcomed and assisted customers. 1999-2002 Datatrac, Inc. Barbourville,
Kentucky
Customer Service Representative
Provided excellent customer service for a wide range of customer- related needs; provided customers with practical information and resources pertaining to each unique situation; submitted referrals for customers when needed; welcomed and assisted customers. Attended 2-week training course in Baltimore, Maryland. Interests and
Activities
Cumulative college GPA at Eastern Kentucky University: 4.0 on a 4- point scale; President’s List; Dean’s List.
Enjoy truly helping individuals; recordkeeping, bookkeeping, clerical and general office management has been a large part of my daily activities for the past 10+ years.
Security Clearance Effective 10/99
Background
Information
Experience including but not limited to various computer operations: Microsoft Word, Excel, Publisher, PowerPoint and some experience with Microsoft Access; QuickBooks 2010 and 2014; social media; typing
(can type 65+ wpm); 10+ years experience recording minutes and other office documentation; proofreading of office related documentation and marketing pieces; extensive technical communication via email with advertising vendors, members of various regional and local organizations, office supply vendors, and tourists and community members; telephone and general communication skills with tourists and the general public. Management of cash intake and credit card processing during events. Responsible for opening and sometimes closing the Knox Historical Museum until the tourism commission moved into the H. H. Owens House Building in 2010. Responsible for the safekeeping of temporary exhibits at the visitor center including items such as pottery and sculpture; jewelry; historical documents and materials. Responsible for setting security alarm and securing the Barbourville & Knox County Visitor Center upon leaving daily. Supervise volunteers; community service and contracted workers at the visitor center periodically for various projects/tasks. Physical activities include carrying tourism related information and/or supplies weighing approx. 5 - 25 lbs. upstairs to storage/downstairs for usage as needed.
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