Service Representative Customer
Resume:
Wayne Lee
Morrisville N.C. ***60
***********@*****.***
Professional Objective
Retail Manager for an organization that will allow me to utilize and expand upon
my experience in developing and managing efficient customer service procedure.
Summary of Qualifications:
Keeps record of various administrative services including copying,
fixing, bookkeeping, appointment setting, and organizational skills?
Excellent communication skills and professional telephone voice.
Excellent written and verbal communication skills, with an eye for
detail..
Extremely productive in a high volume, high stress, environment.
Self-starter with a can do attitude.
MS office that includes MS word, MS excel, Power Point,
Outlook express
Internet operation.
Trained new personnel and implemented new ways to better serve the customer
Assisted in planning programs for store..
Responsible for store operations, overseeing daily and weekly
sales.
Setting standard for a higher quality of customer service.
Responsible for all operations including hiring and scheduling, performance
Data Entry
Telephone protocol
Customer Service Representative
Responsible for customer service in the digital equipment division,
Duties included answering customer queries, problem solving and providing
Detailed information on new products.
Worked with new customers in the development of new accounts
Implementation of new systems.
New installation, order entry, move order entry. Responsible for inbound customer contact
Greeted customers and determined their needs and wants
Discussed type, quality and number of merchandise required for purchase
Recommended merchandise based on individual requirements
Advised customers on utilization and care of merchandise
Provided advice to clients regarding particular products or services
Explained the use and advantage of merchandise to customers
COMPUTER SKILLS:
Microsoft Word, Excel, Access, PowerPoint, Outlook Express.Microsoft Windows XP
Strength
Hardworking
Enthusiastic
Can perform under pressure
Can execute a task within a short time.
Fast learner
Professional Experience
Cross mark, Nov/2015-Feb/2017
Retail Merchandizer
Retail merchandisers are responsible for ensuring that the right amount of goods are available in store being sold at the right price. Merchandisers play a key role within a company as profitability can be affected by how successfully they undertake their work: through shrewd planning, careful purchasing and sensible promotions profits can be enhanced.
Lee’s Oven Cleaner, Durham North Carolina Jan2010 – June 2015
Owner and Operator
Cleaning industrial ovens. Have completed the required training program; comply with Health and Safety Regulations and employment law. Oven Cleaning service of the highest standard ensuring health and safety are considered with upmost importance at all times. Responsible for all operations including hiring and scheduling, performance, reviews, encouraging high quality customer service. Trained new personnel and implemented new ways to better serve the customer.
Pizza Hut, Charlotte North Carolina. Feb 2006 - Dec 2009
General Manger
Is responsible for overseeing all of the restaurant's operations, which includes hiring and firing staff, purchasing food, supplies and equipment, and dealing with suppliers and vendors.
Fast fare Convenience Store, Jan 1999 - Dec 2005 Charlotte, NC
District Manager
In charge of the operational practices of all stores making sure each runs smoothly, cleanly and meets any budget and sales goals and is complying with any marketing campaigns and promotions.
Education
Saint Augustine College, Raleigh North Carolina
Major -Communications, Radio and Television Broadcasting
Special emphasis on Business Management and Marketing
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