Call Center Support Analyst

CHAD D. NEELY

**** ******** ** * 260-***-****

Fort Wayne, IN 46804 *******@*****.***

CAREER OBJECTIVE

To obtain a position that utilizes my current skills and experience and provides an opportunity for the acquisition

of new skills.

SKILLS AND KNOWLEDGE

MS SQL Server 95 - 2019

MS SQL Server Reporting Services

MS SQL Server Integration Services

Oracle Database Interfaces up to v18c

DB2 Data Warehouse

Teradata Data Warehouse

Azure Interface/Aws Interfaces

SOAP/ODATA software integration

SharePoint Solution Development

React Software Development

Python Application development

Visual Studio (Original – 2019)

C# Development / ASP.net

Java development with Bootstrap, Eclipse, Hibernate, and Spring Frameworks

HTML 5 Application Development

Project Management and Coordination

Multiple Report Building Tools including Crystal Reports and Microsoft Report builder. Tibco Spotfire

PROFESSIONAL EXPERIENCE

2022 – Current TekSystems on Contract to Froneri Corporation

Project Manager

Develop implementation plan for vendor software migrations

Manage vendor relationships

Manage vendor software licensing

Create and maintain custom status reporting

Manage infrastructure implementation teams spread across multiple locations throughout the United States

Manage and implement data analytics

Schedule and lead weekly status meeting with vendors

2019 – 2022, Inman Shipping Worldwide

Director of information Technology (IT)

Development of industry specific software (Python, C#, HTML 5, Java, React)

Development of custom reporting tools for executive leadership (SQL Server)

Continued Development of Custom Logistics software (C#, ASP.net, HTML 5, Java)

Develop Project justification for Executive leadership across 4 companies

Develop and implement companywide IT solutions and polices across 4 unique company entities

Develop an Agile based iterative development process for internal and external Apps support by IT

Manage Internal IT resources

Manage External Hardware and Software Vendors and contracts

Negotiate Manage Service Agreements across 4 companies

Create and maintain an IT Budget that spans 4 companies

2017 – 2019, Frontier Communications

IT Technical Analyst Sr/Project Management/Governance

Develop and implement companywide governance polices

Create custom interfaces with the data in the Planview data structure for external sources (ie Spotfire, SharePoint, etc.)

Create custom interfaces using JIRA data structure for external sources (ie Spotfire, SharePoint, etc.)

Create custom Planview reports using Microsoft SQL Server Report Builder

Create executive level ad-hoc reports to meet current business needs

Create a companywide reporting solution for data from the Planview project management System

Manage PMO projects based on company standards

Deliver PMO projects within +/- 10% of Scope, Budget and Schedule

2013 – 2017, Frontier Communications

Business Analyst/Project Management

Follow company standard Solution Development Lifecycles to implement multiple team software solutions

Deliver solutions within +/- 10% of Budget, Schedule and Scope

Create solution Scope, Charter, Requirements, and implementation documentation

Work with leadership to develop options for reporting Status, Scope, Budget and Schedule changes to Senior and Executive leadership

Accurately report and present the current status of projects to Executive and Senior Leadership

2011 – 2013, Frontier Communications

Database Analyst

Create reporting solutions for Vendor Analysts

Provide data for Vendor Analysts for “Director” packages

Research outstanding invoices for payment details

Operate as Vendor Analyst for IBM, Microsoft, and Quest

Work with development team to suggest and implement upgrades to the HST system

Create software distribution packages via BladeLogic

Schedule software distributions via HST for BladeLogic Team

Work to create documented process for the BladeLogic Team

Maintain package data in HST for BladeLogic

2006 – 2011, D.O. McComb and Sons

Database Analyst

Serve as project manager for a new industry leading software package

Manage a SQL Server containing 30+ databases and multiple instances

Write custom SQL code to support current software

Create intra/internet sites for multiple entities

Create and maintain a custom reporting environment

Find and implement new software to support staff operations

2002 – 2006, Sirva Logistics/NAL Worldwide

Call Center IT Analyst

Created system and network standards

Created process and procedures for a help desk for a newly formed corporation

Created data reporting environment on a multi-corporation WAN using Sybase and MS SQL Server 2000

Developed IT strategies to maintain the corporation’s current position while planning for the future

Developed custom software solutions for quality and statistical reporting

Maintained and advanced an internal intranet using Crystal Reports, custom web pages, and custom interfaces

Hitachi Call Center Team Lead

Created and maintained a custom reporting environment for our client

Supervised daily operation of the call coordinators

Provided technical support for legacy notebooks and Hitachi all-in-one machines

2002 – 2002, Parkview Health Systems (Contracted through Kelly Services)

Helpdesk Analyst, E-mail Specialty

Provided Tier II telephone support during the migration from Tao Mail to GroupWise Messaging System

2000 – 2001, SUPERIOR ESSEX, Fort Wayne, IN

Support Analyst

Provided support and installation of hardware and software for the corporate local area network

EDUCATION

INDIANA UNIVERSITY PURDUE UNIVERSITY, Fort Wayne, IN – Major: OLS

NORTHROP HIGH SCHOOL, Fort Wayne, IN

Contact this candidate