Customer Service Project Manager
Resume:
P
Keith Patrick
*.********@*****.***
*** ***** ***** ****, *****, NC 27970
SUMMARY
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
SKILLS
Computer skills
Time management
Reliable and trustworthy
Report writing
Problem resolution
Working collaboratively
Organizational skills
EXPERIENCE
Wiring Harnesses Tech/ Quality Control 1
Edenton, NC
Regulator Marine Boat/ July 2022 to Present
Wire harness assemblers are tasked with binding wires to form wire harnesses, which are typically used in electrical systems and electronic equipment.
Read electrical wiring schemes and binds wires together using sleeves, cable lacing, cable ties, and electrical conduits.
Quality control (QC) is a procedure or set of procedures intended to ensure that a manufactured product or performed service adheres to a defined set of quality criteria or meets the requirement of the client or customer.
Provide accurate and timely quality reporting.
Water Technician
Plymouth, NC
Washington County Water Department/ Jun 2012 to Jan 2020
Removed old, broken and unsafe water piping and fixtures with expert demolition skills.
Handled customers' emergency needs to resolve water problems and resulting damages.
Verified quality of completed work and inquired about further customers’ needs to end jobs on professional note.
Collected samples to assess water quality, including tests for pH, hardness and sediment levels.
Monitored meters and gauges to determine load requirements and detect malfunctions.
Project Manager/Installation Technician
Wilson, NC
CSI Enterprises Inc./ Jun 2006 to Jan 2012
Troubleshot and installed weekly.
Handled over many troubled dispatches with zero repeated reports.
Provided top quality control while eliminating downtime to maximize revenue.
Worked with team members to install and maintain.
Drove revenue by promoting products and services for sales conversions.
Hoisted, measured, tested and drilled for various products safely and efficiently.
Demonstrated systems and instructed customers on how to properly use each feature.
Professional Service Install
New Bern, NC
DIRECTV/ Mar 2003 to Oct 2006
Reduced process gaps while training new technicians on best practices and protocols.
Executed on-time and under-budget project management on complex issues for senior leadership while liaising with contractors to re-engineer programs.
Automated office operations while managing client correspondence, record tracking and data communications.
Provided top quality control while eliminating downtime to maximize revenue.
Managed technicians while leading and delegating job assignments, tracking project statuses and resolving issues to maximize productivity.
Kept up-to-date on knowledge by participating in training classes in.
EDUCATION AND TRAINING
Associate of Applied Science: Computer Networking and Telecommunications
ECPI University May 2002
Virginia Beach, VA
Bachelor of Science: Computer Networking And Telecommunications
Capella University Aug 2016
Minneapolis, MN
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