Document Processor Production Associate

Tosha McCrary

**** ******** ***. *******, ** ****8 (901) 479–9120 ***********@*****.***

Objective

Looking to secure a leadership position in a fast-paced organization where strong knowledge of production management operations will be applied in effectively directing production and business processes. Also looking to use my advanced knowledge of communication and leadership skills to assist with an organization’s success.

Skills & Abilities

Employee Supervision

Multitasking and Organization

Decision Making

Time Management

Proficiency in computer software such as Windows OS and MS Office

Problem Solving

Strong written skills

Excellent verbal ability

Customer Relations

Experience

ASSISTANT DIRECTOR GREENLIGHT LEARNING CENTER 2004 - PRESENT

·Manage facilities: Ensure the facility is safe and well-stocked. That includes checking that the safety equipment is available and working, removing any hazard and making sure the facility is clean and orderly.

·Oversee Staff: Interview, hire, and train staff. This includes making sure all background checks have been conducted.

·Classroom Management: Created, established, and maintained classroom structure/learning plans for a better experience for the children as well as the staff.

·Business Management: Maintained aspects of the facility from setting up the security to creating the budget. Also being detail oriented and organized allowed me to keep up with federal and state daycare laws and requirements.

·Communication Skills: I took prospective parents on tours of the facility, wrote newsletters, and ran staff meetings.

PRODUCTION LEAD DEALERTRACK, INC DATES JUNE 2015- OCTOBER 2021

·Supervise and delegate production output and departmental SLA and UPLH goals

·Coach and develop S2 and S3 to work together to achieve the company goals

·Develop staffing plan to meet clients daily, monthly production requirements

·Implement and maintain procedural changes to increase pre scan productivity

·Resolve production issues or concerns through coaching and mentoring

·Lead employee engagement by maintaining and overseeing the Auto motivators Activity Team

·Work with peers to improve workflow management

·Collaborate with quality manager to process audits

·Maintains daily metrics of inbound/outbound transactions.

·Assisted with performance reviews and oversees all temporary staff

PRODUCTION ASSOCIATE DEALERTRACK, INC DATES APRIL 2015- JUNE 2015

·Train new hires on scanning process

·Learn to process contract like Pre scanners

·Assisted Production Supervisor by identifying and training new employees to meet production quotas

·Supervise, train, and mentors on production output and departmental goals

·Implement and maintain procedural controls for production quotas

·Maintain equipment by performing operator maintenance

DOCUMENT PROCESSOR RANDSTAD USA DATES OCTOBER 2014- APRIL 2015

·Learn to process contract like Pre scanners

·Implement and maintain procedural controls for production quotas

·Maintain equipment by performing operator maintenance

·Receiving and processing incoming documents.

·Copying, scanning, faxing and emailing documents

EDUCATION

Brainerd High School

High School Diploma

Graduated 1989

Chattanooga, TN

REFERENCES

AVAILABLE UPON REQUEST

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