**** ****** ****

Delray Beach, FL

561-***-****

adu99w@r.postjobfree.com

Kelsey E. Mateya

SKILLS

Front office/Arena pro-shop retail P.O.S. Experience

Data entry experience

Secretarial experience

Especially attentive to detail, frequently able to notice any scheduling and booking errors made by others and provided correction

Brand Ambassador/Promotional representative for in-person product sales and marketing exposure (“hand selling”)

Figure Skating Retail Product Specialist

Pro-Shop operations and general front office arena operations/ice rental bookings

U.S.F.S.A. Learn to Skate and Basic Skills certified instructor

U.S.F.S.A. Figure Skating Group and Private Lesson Coaching certified instructor

Professional experience in working as live-performance entertainment artist/show performance

Figure Skating inventory and purchasing management experience in dealing directly with product vendors and store ordering

Knowledge and experience in boot and blade outfitting, custom skate ordering on a per client individual basis

Private ice rental party host/server

Excellent rapport with customer service and relations, ability to establish a “family like” relationship with many long term loyal customer base

EMPLOYMENT HISTORY & EXPERIENCE

Glacier Ice and Snow Arena/Arctic Fun L.L.C.— Learn to Skate Group Lesson Instructor, Private Lesson Figure Skating Coach

2007-2010/2012-2018:

●Led Group-formatted learn-to-skate classes ranging in size from 2-12 students, of pre-elementary/elementary school aged students (ages ranging from 3-12 years) with a specific focus on developing the key fundamental skills needed for basic skating competency, there on moving towards a focused figure skating specific based learning set

●Hired on a private lesson basis as a primary coach to figure skating students of varying ages to work on mastery and advancement in U.S. Figure Skating designated levels, with the intent on performing and competing in singles skating events, shows, and exhibitions

Glacier Ice and Snow Arena/Arctic Fun L.L.C. — Pro shop and general arena staff, party host, figure skating retail manager/purchasing

2008-2011/2012-2018:

●Part of a small team of staff in charge of handling all Arena main front office duties, including all sales, bookings, admissions, and all customer service interactions, arena and ice and party rental information inquiries

●Office and secretarial duties, computer data entry, record keeping, client booking

●Ability to multitask in an often very busy, faced paced main office type of environment, handling multiple phone lines, front building admissions/ticket window, POS retail sale transactions, and attending to multiple customers at a time

●Special event and party “host” and server for birthday and other privately booked functions within the arena, responsible for overseeing all details as to make sure that the events were run successfully and smoothly, attending to and ensuring each party’s unique requests and demands were met and exceeded

●Retail purchasing manager for the pro shop and all figure skating inventory, including skates, boots and blades, knowledgeable and responsible in outfitting, measuring, fitting and ordering all skates on a per customer, one on one personal basis

●Extensive knowledge with figure skating boot and blade brands, models and solid understanding of the technical and mechanical aspects as to the equipment, able to guide and recommend specific models and brands based on the skater’s unique qualities and skill set, goals, and budget

●Dealt directly with vendors for both custom and bulk ordering, in charge of all stocking, retail inventory pricing and product selection to be sold at the pro shop

Busch Gardens Theme Park/Advanced Entertainment Group (AEG) - Professional Figure Skater/cast member in live ice show performance

2011-2012

●Auditioned and hired to skate in a live performing ice show as part of the ensemble cast in Busch Gardens theme park located in Tampa, Florida

●Required to perform 6 out of 7 days per week, and performed between 3-6 30 minute ice shows per day, in addition to ongoing rehearsal practices in between

●Experience in learning and performing figure skating skills in a synchronized group choreographed style, knowledgable in working with stage direction and have understanding of theatrical/stage presentation and performance practices in front of a live audience

●Gold medal test level or equivalent (high advanced) figure skating skills/qualifications were required in order for any skater to be contracted and hired to perform in this show and to represent Busch Gardens Theme park as a professional entertainer

EDUCATION

Pope John Paul II H.S., Boca Raton, FL- High School Diploma

2004-2007

Florida Atlantic University, Boca Raton, FL— A.A. History, Psychology

2007-2010

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