Richard Snediker

Qualification Profile

adu99q@r.postjobfree.com • 720-***-****

LinkedIn • Littleton, CO, 80129, US

Tech-savvy and diligent professional with substantial experience in network engineering, technical support, and sales.

Proven success configuring and installing various network devices and services, including hardware, software, and databases, assessing system-level failure, analyzing and automating systems, troubleshooting network issues, and creating technical solutions.

Adept at delivering top-level IT support that spans servers, software, hardware, applications, and multi-function devices, deploying IT infrastructures and operations, and installing and configuring hardware/software systems.

Experienced in leading and delivering projects/programs from inception to completion, including managing scopes, timelines, resources, deployment, and internal business relationships.

Proficient at driving revenue growth, generating new business, monitoring complex sales cycles, and developing sales leads.

Skilled in reviewing, evaluating, and improving business systems and defining scope in line with overall business strategies.

Strong communication, technical, and troubleshooting skills with a knack to nurture value-adding relationships across all levels.

Technical Proficiencies

Python • Linux • Microsoft SQL Server • LAN • Java • Software troubleshooting • XML • Middleware • Agile • Git • MySQL • JavaScript • Microsoft Windows Server • Mac OS • SaaS • PHP • Desktop support • Back-end development • UI • Live chat • CSS • VPN • VoIP • CRM software • DHCP • SDLC • TCP/IP • EMR systems • Microsoft Project • AutoCAD Information security • Web design • Windows • TCP • Microsoft Office • SQL • HTML5 Operating Systems • Oracle • DNS • APIs • Network administration • Zendesk • AWS • Azure • Web services • 5G • Cloud Computing • Node.js • QuickBooks • Graphic design • Apache • NGINX

Career Experience

Network Protection Services, Littleton, CO Feb 2021 – Present

Owner

Store and tracking customer inquiries and calls by creating database. Research and implement new CRM system company wide for managing client engagements. Analyze and troubleshoot all customer related IT problems and network issues.

Delivered consultative network services and technical support to small businesses in identifying vulnerability in network, mitigating the impact of security threats/risks.

Reduced tickets by 10% through users training on common workstation and connectivity issues resolution.

A-1 roofing, Denver, CO Jan 2017 – Nov 2020

Project Manager / Consultant

Spearheaded and delivered projects within constraints. Managed and optimized sales process for higher revenue and profits. Organized license credentials on all programs, including licenses for Xactimate estimating software.

Maximized sales growth by enabling employees in accessing resources remotely.

Superior Group Staffing, Denver, CO Dec 2017 – July 2018

Support Solutions Associate

Steered efforts towards configuring all new printers, including software code. Oversaw all facets of migration, cloning, network settings, email configuration, and all proprietary settings in line with company policies. Trained employees on Xerox functions.

Resolved printer/user interface IT issues with on-site network administrators and IT personnel.

J & K Roofing, Denver, CO May 2015 – May 2016

Project Manager

Created and submitted estimates in Xactimate to client insurance organization. Tactfully negotiated scope of work with client and insurance organization at favorable terms.

Ensured detailed inspection of all trades while completing work in a timely manner.

A-1 roofing, Denver, CO Jan 2009 – Mar 2013

Project Manager

Supported sales team in accessing web-based program for estimation via remote dial. Diagnosed and solved networks problems.

Maintained seamless new system configuration and functioning as help desk and technical support.

Credited with reconfiguring and upgrading network from old Windows system to Windows 7.

Other Experience

Property Manager

Martinson Snow Removal, Denver, CO

Education

Master of Science in Information Assurance (2019)

Regis University, Denver, CO

Certificate in Solar installation in North American Board Certified Energy Practioner (2011)

Arapahoe Community College, Littleton, CO

Bachelor of Science in Natural Resource Management

Colorado State University, Fort Collins, CO

Licenses & Certifications

MCSE

MCP

OSHA 10

OSHA 30

Professional Engineer

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