Customer Service Driver

JOHN F. DAISE, SR

Irmo, SC ***** 347-***-**** *********@*****.***

Hardworking Driver with expertise providing excellent transportation services. Engaging and pleasant personality with safe and accident-free driving record. Customer Accounts Management

Safety Protocols

Customer Rapport

Valid Driver's License

Verbal and Written Communication

Defensive Strategies

Passenger Support

Equipment Inspection

Vehicle Maintenance

Corrective Actions

Customer Experience

Time Management

Vehicle Inspection

Safe Driving Techniques

Customer Service

Route Management

Driving and Transportation

Route Logs

Safety Standards

Efficient Routing

GPS and Route Planning

Maintenance Requirements

City and Non-City Driving

Documentation Skills

Processes and Procedures

Reporting Skill

Transportation Regulations

Driver Routing

Safety Management

Delivery and Trip Logs

Assisting Drivers

Driver Relations

Emergency Repair

Company Safety Policies

Customer Needs Assessments

CDL License

Mileage and Service Logs

Basic Vehicle Safety

Staff Development

Professional Relationships

Mileage Tracking

Service Dispatching

Traffic Law Observation

Passenger Interaction

Safety Operation Procedures

Damage Prevention

Equipment Monitoring

Strategic Planning

Regulatory Compliance

Motor Vehicle Operation

Passenger Safety

Effective Planning

Confidentiality Understanding

Recordkeeping Accuracy

DOT Rules

Inspection Checklists

PROFESSIONAL SUMMARY

SKILLS

DOT Requirements

Safety Techniques

Maintenance and Repair

Scheduled Services

Resident Satisfaction

Problem Solving

Professional Driver, 06/2018 - 12/2021

Lyft Incorporated – New York, NY

Operated Mercedes Metris Van while following all safety protocols and procedures. Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs. Updated records with mileage, times and expenses.

Completed routes efficiently and according to compliance rules. Followed proper safety procedures and protocols while loading, unloading and operating vehicles. Followed all relevant traffic laws and safety regulations. Utilized GPS and other navigation tools to plan routes and stay on schedule. Followed Hazardous Materials Regulations (HMR) for transporting dangerous materials. Kept detailed mileage and fuel reports to track overall fuel costs. Professional Driver, 09/2017 - 12/2021

Uber – New York, NY

Kept detailed mileage and fuel reports to track overall fuel costs. Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs. Updated records with mileage, times and expenses.

Completed routes efficiently and according to compliance rules. Followed proper safety procedures and protocols while loading, unloading and operating vehicles. Maintained professional and friendly demeanor during deliveries to uphold company reputation. Followed all relevant traffic laws and safety regulations. Cleaned and maintained vehicle and assessed vehicle for damage after each shift. Communicated with dispatchers and other personnel to coordinate transportation schedules. Maintained license endorsement without lapse.

Maintained TLC Driver License without lapse.

Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.

Supervisor/Professional Driver, 04/2007 - 06/2017

Greyhound Incorporated – New York, NY

Operated Bus while following all safety protocols and procedures. Utilized GPS and other navigation tools to plan routes and stay on schedule. Kept detailed mileage and fuel reports to track overall fuel costs. Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs. Updated records with mileage, times and expenses.

WORK HISTORY

Completed routes efficiently and according to compliance rules. Followed proper safety procedures and protocols while loading, unloading and operating vehicles. Followed all relevant traffic laws and safety regulations. Cleaned and maintained vehicle and assessed vehicle for damage after each shift. Coordinated efficient routes to avoid delays and optimize schedules. Communicated with dispatchers and other personnel to coordinate transportation schedules. Maintained [Type] endorsement without lapse.

Real Estate Owner/Manager of Operations, 06/1994 - 11/2006 Self-employeed – New York, NY

Communicated effectively with owners, residents, and on-site associates. Collected and maintained careful records of rental payments and payment dates. Developed annual operating budgets and forecasts, as well as sales and marketing plans. Implemented and enforced policies and procedures to maintain properties to highest standards. Communicated with landlord regarding building and tenant issues. Worked closely with clients to facilitate appropriate loans, inspections, and credit reports. Carefully screened tenancy applicants, pulling background investigations, credit reports and past rental history.

Conducted regular inspections of both interior and exterior of properties for damage. Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.

Maximized rental income while minimizing expenses through effective planning and control. Kept properties in compliance with local, state and federal regulations. Monitored and tracked payments and expenses, providing timely and accurate financial reports. Business Owner/Operator, 01/2005 - 06/2006

Seaweed Incorporated – Belize, Belize

Conducted target market research to discover customer needs and analyze competitor trends. Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.

Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.

Conducted audit inspections and independent checks to verify parts and materials. Put together realistic budgets based upon costs and fees for successfully operating business. Prepared annual budgets with controls to prevent overages. Prepared bank deposits and handled business sales, returns and transaction reports. Adhered to regulatory and policy changes and made necessary adjustments to maintain overall success. Trained and motivated employees to perform daily business functions. Served as primary point-of-contact with suppliers and contractors to achieve inventory expectations. Account Receivables/Credit Manager, 07/1992 - 06/1994 Aucolbolt – San Diego, CA

Recognized across organization for diligence, accuracy and contributions toward maintaining positive cash position through problem resolution.

Oversaw reporting, documentation and recordkeeping requirements for department. Used Microsoft and Excel to perform credit appraisals, document verification and loan approvals. Wrote and implemented standard operating procedures for credit personnel to achieve consistency in unit operations.

Referred delinquent accounts to collections department or outside resources. Performed semi-annual account credit limit reviews and credit increase review requests from financial service and sales teams.

Collected data and performed trend and variance analysis to mitigate risk arising from bad debt. Developed strategies to expedite payments and customer resolutions. Collaborated with management to evaluate credit strategies and develop improvements. Work cross-functionally with sales, management and other departments to maintain effective operations. Attended ongoing professional training to facilitate accurate and productive credit management. Reported key performance indicators to department heads for management of positive cash flow and to adjust credit risk policies and procedures.

Devised collection recovery strategies to resolve customer issues and delinquent cases. Negotiated settlements and payment terms with customers and delivered customized payment plans. Business: Accounting, 06/1992

San Diego State University - San Diego, CA

Honor Roll 1992

4.0 GPA

Extracurricular Activities: Tutoring

EDUCATION

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