Technology Professional with over 35 years experience.

Charles Burke

*** ********* **** *****: 315-***-****

West Winfield, NY 13491 E-mail: ***********@*****.*** PROFESSIONAL SUMMARY

Technology professional with twenty-nine years experience in software and multimedia development, training development, operations management, technical writing, and graphic arts. Possesses ability to quickly assimilate complex information and customer needs. Able to adapt to changing technologies and environments, and accustomed to handling several projects concurrently.

EMPLOYMENT HISTORY

RQA Inc. Orland Park, IL

Stericycle Inc. Indianapolis, IN

Independent Contractor June 2015 – present

Working for 2 companies as a field agent, picking up recalled and defective products, products related to customer complaints, setting up and providing on-site training for hazardous waste disposal stations, providing on-site product repairs, and performing store audits of previously-completed recalls. Imp-Probable Artists West Winfield, NY

Co-owner, Photographer, Technology Support April 2015 – December 2018 Owned and operated a multi-faceted provider of artistic services. Among the services offered were pop-up wedding services, a traveling photo studio for souvenir photos at special events, graphic design services, wedding photography, miniature scene photography, technology consulting and product branding. SamSix LLC Syracuse, NY

Consultant (National Grid, Operations Support Consultant) October 2010 – September 2014 Ajilon Consulting Syracuse, NY

Consultant (National Grid, Operations Support Consultant) July 2006 – September 2010 Maintain electronic service card database and GIS mapping and co-ordinate annual gas leak inspections for state-wide natural gas delivery system using tools such as Smallworld GIS, ESRI ArcMap and MS-Access. Develop and maintain automated procedures for updating corporate applications for field operators. Manage audits of gas delivery equipment in compliance with Federal mandates. Provided on-demand data reporting for field users and government regulators. Business lead for development of new gas service card database and search engine. Develop automated reporting tool for gas line breaks. Provide training for database and mapping applications. Rapid Response Monitoring Systems, Inc. Syracuse, NY Programmer/Analyst July 2004 – September 2005

Generated original code and maintained existing code for alarm processing, answering service and accounting functions for a nationwide alarm-monitoring and message center using multi-value database technology. Wrote signal interpretation parsers in VB.NET for translating signal formats from various manufacturers' signal receivers to a common format for the company's alarm processing system. Acted as programming team's primary contact with dealer service and call center personnel. Call Center Specialist January 2004 – July 2004

Handled processing of alarms on nation-wide alarm monitoring system., including frequent contact with alarm system dealers, clients, and fire and police dispatchers. Independent Multimedia Development Consultant Phoenix, NY May 2003 – September 2010

Crafting multimedia training and marketing tools for various clients in the water pump, HVAC, and health care fields,with work that included:

Conversion of four videotape and workbook training programs to CD-ROM based interactive training with testing modules. Creation of informational CD-ROM on cellular medical treatment. Finalization of a product selection tool supporting sales of HVAC equipment. Creation of an interactive testing module for heavy equipment operators. Lifetouch School Photography Phoenix, NY

Photographer August 2003 – October 2003

Provided photographic services in schools throughout central New York state, including transport, set-up and breakdown of photographic studio equipment, completion of paperwork recording sales of photographic packages to several hundred students daily, and interfacing with school officials and parent volunteers, in addition to taking individual student pictures. Topaz Publications, Inc. Liverpool, NY

Multimedia Development Specialist February 1996 – April 2003 Created interactive training and marketing applications for clients in construction trades, HVAC, heavy equipment, and other industries using Macromedia Director.

Created testing tools with remote reporting capabilities for employee certification tests Created database-driven product marketing and selection tools. Provided computer support for twelve person firm, in a mixed Windows and Macintosh environment. Responsible for computer purchases and installation. Performed video and audio editing, and graphic illustration in support of multimedia applications. Researched and wrote technical training manuals for roofing systems, metal building construction, welding safety and low- voltage DC electronics.

Developed web sites using HTML, Flash and Javascript technologies for clients including area zoo and a national video production firm.

JLG Technology Syracuse, NY

Courseware Developer March 1995 – January 1996

Created a template-and-database-driven delivery program for multimedia training programs. Developed an Access-based application for scanning, grading and tracking correspondence course student exams. Martin Marietta OR&S Systems Liverpool, NY

Instructor, Product Support June 1986 – January 1995 Researched, produced material for and taught multiple courses for foreign nationals and US military personnel on radar system software maintenance and radar operations.

Wrote and produced computer-based training courses on radar system maintenance and operations. Developed a prototype CD-ROM technical journal for a national orthodontic society. Provided computer system and software support for training, technical writing and logistics departments. Performed software audits for compliance with DOD software development standards. Provided assistance in software configuration management for development of an integrated submarine command and control system.

Managed the graphic design, illustration and custom programming tasks for computer-based training projects. Advanced Data Resources, Inc. Dewitt, NY

Programmer March 1985 – June 1986

Created new programming and maintained existing programming for multiuser accounting, order entry and inventory control systems.

ADDITIONAL EXPERIENCE

Podcaster

Producer, editor and host of the Renaissance Festival Music Podcast since 2015. Producing a bi- weekly, hour long podcast with an audience of approximately 10,000 listeners downloading each episode.

Photographer

Have owned and operated a freelance photography service from 2003 until 2012, primarily providing wedding photography services.

Village Trustee, Village of Phoenix, NY

Served three years as a Trustee for the Village of Phoenix, with responsibility for a municipal budget, oversight of a major upgrade to the Village water system, and negotiated the buyout of Village firefighting apparatus and fire station by the Enterprise Fire Company. EDUCATION

Bachelor of Technology - Computer Systems, February 1985 Rochester Institute of Technology, Rochester, NY

Associate of Applied Science -Business - Data Processing, May 1982 Cayuga County Community College, Auburn, NY

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