Administrative Manager Customer Service
Resume:
Emani Cooks
Consummate Professional
Atlanta, GA
************@*****.***
Rigorous and task driven professional with substantial and demonstratable track record of leading, customer satisfaction and integrity. Adept at multi-tasking and leveraging superior communicative and interpersonal skills to manage and interact with diverse individuals at all organizational levels. Work Experience
Lifestyle Director
Oaks at Habersham- Savannah - GA
January 2022 to Present
• Plan, develop, organize, implement, evaluate and direct the Activity Programs of the Community.
• Plan and execute full year calendar of community events for a vibrant active adult community
• Work closely with residents and families/staff to develop new and exciting events and programs
• Coordinate content creation and review (planning, writing & editing), including coordinating and sending ablest communications across all channels, including presentation, email, and community newsletters.
• Plan and schedule movies, parties, games, projects, resources, and trips for residents at least one month in advance.
• Provides mentoring in the planning and designing of the activities calendar each month including distribution of the calendar to each resident, and posting throughout the community.
• Manage the Activities department’s monthly budget
• Train the department staff on the need to train and engage community staff to help in the delivery of activities and other areas regarding the quality of life for residents.
• Provides guidance in identifying activities for special events at the community.
• Develop steps to identify community resources and contacts to enhance the quality of life for residents.
• Maintain friendly and concerned relationships with residents while upholding the Company’s policies and procedures.
Operations Officer
United States Army - Fort Hood, TX
June 2021 to February 2022
• Reviewed existing training programs; suggested enhancements and modifications to improve engagement, learning, and retention and/or to meet the changing needs of the unit
• Ensured that training materials and programs are current, accurate, and effective
• Maintained knowledge of new methods and techniques for training, and training requirements applicable to the unit
• Identified problems and opportunities such as operational changes or industry developments that training could improve
• Conducted and facilitated required and recommended training sessions
• Supervised, mentored and managed subordinates and their day-to-day tasks Administrative Manager
United States Army Garrison - Fort Hood, TX
March 2018 to June 2021
• Responsible for leading a team of subordinates to meet attendance and performance standards.
• Implemented guidelines for employee evaluations, recruitment, and promotion.
• Oversee administrative support services.
• Reviewed records for accuracy of information and compliance with established procedures. Human Resource Supervisor
United States Army Garrison - Fort Hood, TX
May 2016 to March 2018
• Performed customer service functions responding to various employee questions and requests.
• Coordinated payroll process at the divisional level to include reviewing and approving timesheets, entering paid time off.
• Coordinated events and meetings including but not limited to preparing and distributing agendas and meeting materials, and reserving and preparing facilities.
• Supported human resources department by answering questions and furnishing information.
• Provide guidance to leadership on common employee relations issues. Education
Associate's in Business Administration
University of Maryland Global Campus - Adelphi, MD September 2020 to Present
Bachelor's in Accounting
University of Maryland Global Campus - Adelphi, MD September 2019 to Present
Associates in Art
University of Maryland Global Campus - Adelphi, MD January 2018 to December 2021
Skills
• Data/Administrative management
• CPR
• Military Experience
• Strategic Planning
• Human Resources
• Event Planning
Links
https://linkedin.com/in/emanicooks
Military Service
Branch: US ARMY
Service Country: United States
Rank: Sergeant
July 2013 to February 2022
Served as a Signal Support System Specialist but my job was Human Resource Supervisor. I managed records, meetings, scheduled trainings, conducted meetings, etc. I had up to 13 soldiers under my command (that I supervised). I supported my leaders above me and the mission Commendations:
Army Achievement Medal x3, Army Good Conduct Medal x2, National Defense Service Medal, Non Commissioned Officer Professional Development Ribbon, Army Service Ribbon, and Overseas Service Ribbon
Certifications and Licenses
Secret Clearance
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