Tonya Lynn Myers

Clarkesville, GA

adu93k@r.postjobfree.com

+1-762-***-****

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Verizon GoWireless IT & Customer Service agent

Verizon Authorized Retailer - GoWireless - Remote

February 2019 to May 2022

Caltech support IT, Customer service Agent Supervisor duties Server and manager

Huddle House - Gainesville, GA

January 2018 to June 2021

All server & Head server duties .

All manager duties

Tech Support Specialist & supervisor

Troc Wireless - Cleveland, GA

February 2017 to May 2021

All cell phone & wireless tech troubleshooting and sales Supervisor duties

Machine Operator, Engineer and Quality Control

Harris Calorific - Gainesville, GA

2016 to 2018

Distribution of OEM/military Contracts/ Quality Control/ Engineering T1 and T2 customer service and sales and Tech support agent Apple, INC - Remote

March 2014 to August 2016

All T1 and T2 customer service and sales. All T1 and T2 tech support issues. Scaler

Fieldale Farms Plant

2015 to 2016

Parts inspector

Kubota Manufacture

2013 to 2016

Customer Service and Sales Representative

Windstream Kinetic Communications - Remote

October 2010 to September 2014

All customer service and sales duties and tech support. Server/ Hostess/ Bartender

Hofbrau Restaurant & G.I Pub - Helen, GA

1999 to 2013

Only worked during in Season.

Education

Bachelor's in B. S of Chemistry / Biology

Demorest, GA

January 2014 to July 2018

Associate's degree

Skills

• Bartending

• Host/Hostess

• Serving Experience

• Machining

• Restaurant Experience

• Banquet Experience

• Busser

• Catering

• OEM

• Laboratory Experience

• Manufacturing

• POS

• Technical Support

• Computer Networking

• Help Desk

• High-Performance Liquid Chromatography

• Chromatography

• Active Directory

• Project Management

• LAN

• Remote Access Software

• Operating Systems

• Sales

• English

• Hospitality

• Customer service

• Software Troubleshooting

• WAN

• VPN

• Network Support

• DHCP

• Research & Development

• TCP/IP

• Mac OS

• Management

• Microsoft Windows

• Microsoft Windows Server

• DNS

• Ethernet

• Troubleshooting

• iOS

• VoIP

• Microsoft Exchange

• System Administration

• Android

• VMWare

• Linux

• Network EngineeringSQL

• Network Engineering

• Load Balancing

• Citrix

• SQL

• Disaster Recovery

• Cash handling

• Microsoft Excel

• Microsoft Word

• Microsoft Office

• Logistics

• ServiceNow

• Network Infrastructure

• Microsoft SQL Server

• Authentication

• SCCM

• 10 key calculator

• Order entry

• Customer support

• Typing

• Databases

• Live chat

• Leadership

• Telemarketing

• Territory sales

• AI

• AWS

• Negotiation

• Basic math

• Serving

• Mobile marketing

• CRM software

• Retail sales

• Salesforce

• Google Suite

• Firewall

• Google Docs

• Fraud

• SFTP

• SSH

• Application development

• Database management

• MPLS

• BGP

• OSPF

• Conflict management

• Accounting

• Financial management

• Network Monitoring

• Network Administration

• Communication skills

• Time management

• Azure

• Trello

• Microsoft Dynamics GP

• E-commerce

• Medical terminology

• Mobile applications

• Social media management

Military Service

Branch: United States Army

Service Country: United States

Certifications and Licenses

Secret Clearance

Top Secret Clearance

CompTIA A+

Pharmacy Technician Certification

Assessments

Work style: Reliability — Highly Proficient

July 2021

Tendency to be reliable, dependable, and act with integrity at work Full results: Highly Proficient

Food service: Customer situations — Expert

July 2021

Ensuring customer satisfaction and prioritizing tasks in a food service setting Full results: Expert

Warehouse associate — Highly Proficient

February 2020

Assesses the tendencies that are important for success in warehouse roles. Full results: Highly Proficient

Food safety — Completed

April 2021

Proper food handling, storage, and equipment use for preventing the spread of foodborne illness. Full results: Completed

Nursing assistant fit — Expert

June 2021

Measures the traits that are important for success for nursing assistants Full results: Expert

Work motivation — Highly Proficient

May 2021

Level of motivation and discipline applied toward work Full results: Highly Proficient

Technical Support — Completed

October 2020

Performing software, hardware, and network operations. Full results: Completed

Data entry: Accuracy — Proficient

September 2020

Entering data quickly and accurately

Full results: Proficient

Basic maintenance and repair — Familiar

May 2021

Performing basic repairs and maintenance for apartment complexes, office buildings, and other facilities

Full results: Familiar

Mechanical knowledge — Familiar

May 2021

Understanding and applying mechanical concepts and processes Full results: Familiar

Attention to detail — Completed

September 2019

Identifying differences in materials, following instructions, and detecting details among distracting information.

Full results: Completed

Customer focus & orientation — Familiar

June 2021

Responding to customer situations with sensitivity Full results: Familiar

Call center customer service — Proficient

May 2021

Measures a candidate's ability to demonstrate customer service skills in a call center setting Full results: Proficient

Retail customer service — Proficient

August 2021

Comprehending and responding to retail customer needs Full results: Proficient

Sales skills — Proficient

November 2020

Influencing and negotiating with customers

Full results: Proficient

Verbal communication — Familiar

August 2020

Speaking clearly, correctly, and concisely

Full results: Familiar

Customer service — Familiar

October 2020

Identifying and resolving common customer issues

Full results: Familiar

Supervisory skills: Motivating & assessing employees — Familiar May 2021

Motivating others to achieve objectives and identifying improvements or corrective actions. Full results: Familiar

Basic computer skills — Completed

June 2021

Performing basic computer operations and troubleshooting common problems Full results: Completed

Elementary school classroom management — Familiar

August 2020

Managing behavior in elementary school classrooms

Full results: Familiar

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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