Service Agent Customer
Resume:
Tonya Lynn Myers
Clarkesville, GA
*******************@******.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Verizon GoWireless IT & Customer Service agent
Verizon Authorized Retailer - GoWireless - Remote
February 2019 to May 2022
Caltech support IT, Customer service Agent Supervisor duties Server and manager
Huddle House - Gainesville, GA
January 2018 to June 2021
All server & Head server duties .
All manager duties
Tech Support Specialist & supervisor
Troc Wireless - Cleveland, GA
February 2017 to May 2021
All cell phone & wireless tech troubleshooting and sales Supervisor duties
Machine Operator, Engineer and Quality Control
Harris Calorific - Gainesville, GA
2016 to 2018
Distribution of OEM/military Contracts/ Quality Control/ Engineering T1 and T2 customer service and sales and Tech support agent Apple, INC - Remote
March 2014 to August 2016
All T1 and T2 customer service and sales. All T1 and T2 tech support issues. Scaler
Fieldale Farms Plant
2015 to 2016
Parts inspector
Kubota Manufacture
2013 to 2016
Customer Service and Sales Representative
Windstream Kinetic Communications - Remote
October 2010 to September 2014
All customer service and sales duties and tech support. Server/ Hostess/ Bartender
Hofbrau Restaurant & G.I Pub - Helen, GA
1999 to 2013
Only worked during in Season.
Education
Bachelor's in B. S of Chemistry / Biology
Demorest, GA
January 2014 to July 2018
Associate's degree
Skills
• Bartending
• Host/Hostess
• Serving Experience
• Machining
• Restaurant Experience
• Banquet Experience
• Busser
• Catering
• OEM
• Laboratory Experience
• Manufacturing
• POS
• Technical Support
• Computer Networking
• Help Desk
• High-Performance Liquid Chromatography
• Chromatography
• Active Directory
• Project Management
• LAN
• Remote Access Software
• Operating Systems
• Sales
• English
• Hospitality
• Customer service
• Software Troubleshooting
• WAN
• VPN
• Network Support
• DHCP
• Research & Development
• TCP/IP
• Mac OS
• Management
• Microsoft Windows
• Microsoft Windows Server
• DNS
• Ethernet
• Troubleshooting
• iOS
• VoIP
• Microsoft Exchange
• System Administration
• Android
• VMWare
• Linux
• Network EngineeringSQL
• Network Engineering
• Load Balancing
• Citrix
• SQL
• Disaster Recovery
• Cash handling
• Microsoft Excel
• Microsoft Word
• Microsoft Office
• Logistics
• ServiceNow
• Network Infrastructure
• Microsoft SQL Server
• Authentication
• SCCM
• 10 key calculator
• Order entry
• Customer support
• Typing
• Databases
• Live chat
• Leadership
• Telemarketing
• Territory sales
• AI
• AWS
• Negotiation
• Basic math
• Serving
• Mobile marketing
• CRM software
• Retail sales
• Salesforce
• Google Suite
• Firewall
• Google Docs
• Fraud
• SFTP
• SSH
• Application development
• Database management
• MPLS
• BGP
• OSPF
• Conflict management
• Accounting
• Financial management
• Network Monitoring
• Network Administration
• Communication skills
• Time management
• Azure
• Trello
• Microsoft Dynamics GP
• E-commerce
• Medical terminology
• Mobile applications
• Social media management
Military Service
Branch: United States Army
Service Country: United States
Certifications and Licenses
Secret Clearance
Top Secret Clearance
CompTIA A+
Pharmacy Technician Certification
Assessments
Work style: Reliability — Highly Proficient
July 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Highly Proficient
Food service: Customer situations — Expert
July 2021
Ensuring customer satisfaction and prioritizing tasks in a food service setting Full results: Expert
Warehouse associate — Highly Proficient
February 2020
Assesses the tendencies that are important for success in warehouse roles. Full results: Highly Proficient
Food safety — Completed
April 2021
Proper food handling, storage, and equipment use for preventing the spread of foodborne illness. Full results: Completed
Nursing assistant fit — Expert
June 2021
Measures the traits that are important for success for nursing assistants Full results: Expert
Work motivation — Highly Proficient
May 2021
Level of motivation and discipline applied toward work Full results: Highly Proficient
Technical Support — Completed
October 2020
Performing software, hardware, and network operations. Full results: Completed
Data entry: Accuracy — Proficient
September 2020
Entering data quickly and accurately
Full results: Proficient
Basic maintenance and repair — Familiar
May 2021
Performing basic repairs and maintenance for apartment complexes, office buildings, and other facilities
Full results: Familiar
Mechanical knowledge — Familiar
May 2021
Understanding and applying mechanical concepts and processes Full results: Familiar
Attention to detail — Completed
September 2019
Identifying differences in materials, following instructions, and detecting details among distracting information.
Full results: Completed
Customer focus & orientation — Familiar
June 2021
Responding to customer situations with sensitivity Full results: Familiar
Call center customer service — Proficient
May 2021
Measures a candidate's ability to demonstrate customer service skills in a call center setting Full results: Proficient
Retail customer service — Proficient
August 2021
Comprehending and responding to retail customer needs Full results: Proficient
Sales skills — Proficient
November 2020
Influencing and negotiating with customers
Full results: Proficient
Verbal communication — Familiar
August 2020
Speaking clearly, correctly, and concisely
Full results: Familiar
Customer service — Familiar
October 2020
Identifying and resolving common customer issues
Full results: Familiar
Supervisory skills: Motivating & assessing employees — Familiar May 2021
Motivating others to achieve objectives and identifying improvements or corrective actions. Full results: Familiar
Basic computer skills — Completed
June 2021
Performing basic computer operations and troubleshooting common problems Full results: Completed
Elementary school classroom management — Familiar
August 2020
Managing behavior in elementary school classrooms
Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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