Work History

Bilingual Customer

Service Enthusiast

Natalie

Nicole

Keys

Contact

Address

Raymore, MO 64083

Phone

913-***-****

E-mail

adu8yz@r.postjobfree.com

Skills

Behavior modification and

Redirection

Encourage positive

atmosphere

Payment management

Excellent

Issue escalation

Excellent

Sales expertise

Excellent

Complaint resolution

Excellent

Languages

English

Exceptionally creative bilingual Customer Service enthusiast with over 20 years experience. Dedicated professional with exceptional people, time management and problem solving skills. Committed to maintaining professional relationships to increase profitability and drive organizational goals.

Sales Director, Business Development

Mary Kay Inc, Raymore, MO

Utilized consumer trends to shape sales approaches. Recruited over 100 team members

Exceptional Customer Service

Mentored, Motivated, Educated & Inspired team of

58 to acquisition of Mary Kay car

Increased profits by 73% through effective

recoveries and sales.

Executed strategic plans for growth and new

customer acquisitions.

Reconcile Accounts receivable and payable

Worked with clients to increase knowledge of

Dermacosmetics language and business.

Exceeded sales goals through effective time

management and resource allocations.

Developed key partnerships with industry-leading

organizations to strengthen professional network and expand future business opportunities.

Boosted profits through effective coaching of entire sales team.

2011-04 -

Current

Customer Service Executive

Keys Language Center, Overland Park, KS

Established Language Center as means to

encourage and motivate students to read, write

and speak basic conversational Spanish

Developed course plans to meet academic,

intellectual and social needs of students

Executed variety of teaching techniques to

encourage student language acquisition and

application of Spanish

Provided Translation and Interpretation services for 2008-02 -

Current

Excellent

Spanish

Very Good

Portuguese

Average

Italian

Average

Missouri Department of Transportation (MODOT) CDL

recruiting classes

Provided language classes to several local school

districts, including Lee's Summit, Hickman Mills,

Kansas City, Center and Grandview

Created fun, interactive curriculum for students to learn Spanish language

Coordinated all billing with Accounts Payable and

Receivable

Personally developed & secured contracts with up

to 8 schools per year

Impacted lives of over 1,000 students in greater

Kansas City area with Spanish Language and culture Described product and service details to customers to provide information on benefits and advantages. Developed working relationships with internal and

external customers while assisting with account

management duties.

Resolved customer billing errors by researching issues in system, asking open-ended questions, and

determining root causes of problems.

Provided company information and policies to

customers upon inquiry and answered questions via

phone, email, or online chat.

Escalated critical customer issues to supervisor

immediately to avoid lost revenue and canceled

policies.

English Language Assistant

Lee's Summit R-7 School District, Lee's Summit, MO Participated in department and employee team

meetings to discuss student performance and

academic achievement.

Provided grades and progress reports to evaluate

student learning needs.

Incorporated current events into lesson plans to

promote student engagement.

Created and administered interactive activities for students.

Collaborated with colleagues to design and

maintain curriculum.

Assisted 62 to acquire school objectives

2017-08 -

2020-09

Obtained 92% graduation rate among participants

Promoted positive and safe environment for student learning

Set up classroom equipment and organized

activities

Worked collaboratively to support student

independence, empowerment and learning

Customer Service Specialist

ExamOne, A Quest Diagnostics, Olathe, Kansas

Assessed needs for 95% of client examinations

Provided Translation and Interpretation services

upon request to clients and staff

Positively disengaged 99.9% of angry clients

Provided primary customer support to internal and

external customers.

Took payment information and other pertinent

information such as addresses and phone numbers

to place orders.

Achieved 98% rating through proactive one-call

resolutions of customer issues.

Addressed customer complaints and mitigated

dissatisfaction by employing timely and on-point

solutions.

Resolved 97.3% concerns with products or services to help with retention and drive customer satisfaction Created positive work environment for staff and

clients

Explained technical results to clients

Resolved concerns with products or services to help with retention and drive sales.

2014-01 -

2016-04

Insurance Specialist / Federal Interpreter

Social Security Administration, Kansas City, MO

Received incoming calls in both English and Spanish of customers needing to file for Social Security

Conducted interviews to obtain, clarify, and verify information about individual applicants' initial and continuing eligibility for retirement, survivors,

disability, black lung, health insurance benefits, and eligibility for supplemental security income

payments, including State supplements where

2005-02 -

2008-07

required;

Examined evidence to evaluate its validity and

acceptability in establishing entitlement to benefits, and, when necessary, takes required developmental

action to insure that all available relevant evidence has been obtained

Assisted applicant in securing evidence, and

prepares special determinations of fact to resolve evidentiary discrepancies;

Finally Adjudicated and finally authorized for

payment, without subsequent review, claims for

benefits and eligibility to all programs administered by SSA and finally disallows, without subsequent

review, full range of all types of SSI claims, RSDHI claims lacking in insured status, RSDHI claims

previously denied, disabled widow's benefits claims not meeting prescribed period;

Made 100% of final reconsideration decisions on

disability insurance and disabled widows cases

involving reaffirmations of initial or subsequent

denials of benefits not involving medical issues;

Conducted interviews, develops, investigates, and

resolves post-entitlement actions, including SSI

redeterminations, which may involve suspension,

resumption, or termination of eligibility or payments; Provided technical guidance to other employees

involved in claims process;

Assisted individuals in filing for administrative appeals in matters concerning entitlement to benefits or

coverage under various programs;

Conducted 78% case reviews, informal and formal

conferences to reconsider initial decisions and

post-eligibility decisions affecting individual's

eligibility, continuing eligibility, or amount of

payment under supplemental security income

program and makes final decisions on non-medical

issues in SSI reconsiderations;

Determined finally if applicants for or recipients of disability insurance benefits and disability payments under SSI program are engaging in substantial

gainful activity;

Education

Affiliations

Additional Information

Bachelor of Arts: Mass Communication and

Spanish

The University of Tennessee - Knoxville - Knoxville, TN 1997-08 -

1999-12

Member of Spanish Club Member of Intervarsity

Christian Fellowship Member of Love United Fellowship Choir Phi Theta Kappa Academic Achievement Award

3.6 GPA out of 4.0 scale Graduate Magna Cum Laude

Certification Federal Translation/Interpretation Certification Spanish, 2005-present

References:

Darron L. Edwards, Sr

Community Activist/Senior Pastor United Believers

Community Church

816-816-***-****

Kevin Wills

Zone Manager Kansas City

913-***-****

Edward Newsome

Owner/Appraiser at Good News Appraisals

816-***-****

Contact this candidate