Service Representative Center
Resume:
CHERIE THOMAS
Carencro, Louisiana, 70520
adu8y1@r.postjobfree.com
SUMMARY
Dedicated Customer Service Representative, with excellent communication, listening,and problem solving skills. Able to drive the customer experience through customer service behavior and actions, evaluating customer needs and providing product and service solutions to promote customer loyalty
Driven to exceed sales goals and build longer term relationships with customers. Creates positive shopping experience through high quality customer care.
Dedicated Customer Service Representative motivated to improve service satisfaction and contribute to overall company success. Well developed communicator versed in Product or Service solutions.
EDUCATION
CARENCRO HIGH SCHOOL-DIPLOMA
EMPLOYMENT HISTORY
Via Source-work at home-
Charlotte, NC
December 12/2019-12/2021
Customer Service
Call people who was interested in going back to school
Call people who needed help medicare coverage
Surveys for SPH
SYKES-wrk at home-
Denver CO
Novemeber 2019-December 2019 (seasonal)
Ordering Specialist
Take orders
CONVERGYS-wrk at home-
Cincinnati, Ohio
Telephone Service Representative
January 2013 - September 2017
Billing issues
Internet (Comcast)
Cable (Comcast)
Add services
Delivered an exceptional level of service to each customer by listening to concerns and answering questions
Managed a high-volume of inbound and outbound customer skills
Answered customers questions and addressed problems and complaints via phone
Received inbound calls from customers, providing information regarding services or products, taking new orders
Shared benefits of current services and new
Transcom/Nucomm
Lafayette, Louisiana
Call Center Representative
August 2006 - January 2012
Cable (Comcast)
Internet (Comcast)
Phone (Comcast)
Helping customers with connections of services
Promoting services
Helping with billing concerns
Changing services
Saving customers from disconnecting
Shared benefits of current and new services
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