Beenish Ahmed

510-***-**** adu8ws@r.postjobfree.com 36628 Port Anchorwood Pl, Newark, California

Summary

With over three years of expertise, the technical support specialist can minimize client downtime by performing fast assessments. Team player with the capacity to work with individuals of all computing skill levels, good interpersonal communication skills, and self-motivation. Quickly pick up new technologies and adapt to them; successful in both team and self-directed settings; knowledgeable in a range of computer systems, languages, tools, and testing techniques. Summary of Technology

Operating Systems: Windows 7, Windows 10, Windows 11, MAC OS, Ubuntu 14.04, Ubuntu 18 Ticket Systems: Heat, Ivanti, Monday.com, Jira

Software Apps: Microsoft Office 365, Active Directory, Exchange Management, Blue Jeans, MS Teams, Zoom, Data Studio, Visual Studio, SQL, Visio, Project, Google Suite, Slack, VMware Horizon Client, Confluence, Parallels, NoSQL, MySQL, Python, G-Suite, Jamf, SCCM, AWS.

Mobile Device: iOS devices: iPhone and iPad and Android. Hardware System: Lenovo, Microsoft Surface, Dell, micro PCs, Macbook, Mac-mini. Experience

Application Engineer 03/2022 - Present Zoox Foster City, CA

● Providing in-person, remote, or Jira Service Desk and Slack Tier 2/3 support for all end users.

● Collaborated with developers, analysts and project managers to expedite incident resolutions.

● Involved in all testing procedures and wrote test cases and scenarios for the development team.

● Analyzed and mapped data and wrote SQL scripts to extract data from SQL databases.

● Enrolling and managing Macbooks via Jamf. Setting up iPhone and iPads for users via Jamf so it is managed by the organization.

● Provided support in constructing relationships within the customer base to provide opportunity for expansion and growth.

● Conducting research, set up/implement, and improve Saas platforms and internal systems.

● Buy equipment and software, and contribute to the quarterly budgeting process.

● Installing and maintaining digital signage, printers, conference room systems, and other office hardware.

● Work cross-collaboratively on client-side projects to enhance user experience, boost productivity, or improve security.

● Creating and maintaining documentation for user-facing support articles and internal team processes. IT Analyst 12/2018 - 03/2022 County of Alameda Oakland, CA

● Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks. Analyzed hardware/software issues to identify troubleshooting methods needed for quick remediation. Patched software and installed new versions to eliminate security problems and protect data. Helped streamline repair processes and update procedures for support action consistency.

● Interacted with clients to resolve issues and answer software-related questions.

● Provided training to end users on new and updated systems and software.

● Setup installed and configured computers in various business locations to support operations and reporting. Used diagnostic tools to identify hardware failures and replace non-functional components.

● Delivered network technology training to junior team members and end-users, enhancing knowledge-base and team productivity.

● Ability to provide recommendations/administration/troubleshooting around SCCM vs. Intune.

● Image all Surface’s, Lenovo’s, and Dell laptop’s using SCCM.

● SCCM & Intune administration experience, Windows client deployment/imaging experience with Windows 10, the Microsoft Deployment Toolkit.

● Ability to work with Intune in Mobile Device Management (MDM), Mobile Application Management (MAM) and PC Management capacity.

● Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.

● Answer user inquiries regarding computer software or hardware operation to resolve problems. Education

GED Fremont Adult School 05/2018 Fremont, CA

Associate Degree DeVry Institute of Technology 06/2022 Newark, CA Majored in Cloud Networking.

Bachelor of Science DeVry Institute of Technology 04/2023 Newark, CA Majored in Cloud Networking.

Skills

Customer service, Tech support, Communications, Active directory, Microsoft office, Teamwork Certificates

Google IT Support, Automating Administration with Windows PowerShell