Customer Service Bus Operator
Resume:
Keena M. Smith
Upper Marlboro, MD *****
*************@*****.***
CUSTOMER SERVICE PROFESSIONAL/CDL DRIVER
More than 10 years successful experience in customer service and support with recognized strengths in customer service, public safety, and problem-solving and solid computer skills. Possess Valid CDL with (P) endorsement and current DOT card. Excellent knowledge of Microsoft Excel, WordPerfect, Microsoft word. Ability to train, motivates, and supervises employees. A team player, acknowledged as “Total Quality Customer Service Professional.”
Synopsis of Achievements: Proficient with the SMITH defensive driving system.
Employment:
OSSE (D.C. Government), Washington,DC
February 2017- Present
Motor Vehicle Operator
Transport students daily to and from school. Conduct daily pre/post trips inspection of bus. Communicate with dispatch. Abide by local and federal laws while safely operating the school bus. Clean and Sanitize bus before and after student transport.
Fairfax Connector, Lorton, VA
January 2016 – January 2017
Bus Operator
Transport the public on various routes throughout Fairfax County on a timed schedule. Communicate with dispatch via 2-way radio. Abide by the local and federal traffic laws while operating the bus.
Prince George’s County Public Schools, Upper Marlboro, MD
August 2014 - December 2015
Bus Driver
Safely transport students to and from school. Maintain safety and order on the school bus. Communicate with dispatch using two-way radios. Conduct daily pre and post trip inspections on the bus. Communicate with parents as well as school staff and administration on a daily basis.
Diamond Transportation (Metro Access), Lorton, VA
July 2010 - August 2014 Driver
Safely transport passengers with emotional, physical and developmental disabilities throughout the city following a predetermined route. Communicates with base via dispatchers to notify of pick-ups and drop offs. Ensures passengers are securely and properly buckled in before start of trip. Collect fare from paying customers.
Mercy Medical Center, Baltimore, MD
July 2008 - May 2010 Security Officer
Conducted nightly patrols of the hospital premises. Detailed shift via Security log at the end of shift. Maintained a safe environment for hospital staff, patients and visitors.
Education:
Prince George’s Community College, MD
Major: Criminal Justice
August 2000 - May 2002
Frederick Douglass High School Diploma Awarded: June 2000
References Furnished Upon Request
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