Team Lead retail

MP

MARY PARKER

************@*****.*** 662-***-**** Amory, MS 38821

Coaching and Mentoring

Goal Setting

Flexible Schedule

Problem-Solving

Evaluating Employee Work

Staff Training

Walmart Amory, MS

Team Leader

02/1998 - 02/2023

Fostered positive employee relationships through communication, training and development coaching.

Identified needs of customers promptly and efficiently. Wrote and submitted reports on industry trends, prompting managers to develop business plans.

Oversaw quality control to identify inconsistencies and malfunctions. Monitored operations and reviewed records and metrics to understand company performance.

Offered training and support to keep team members motivated and working toward objectives.

Assigned projects and distributed tasks to team members as per area of expertise.

Reviewed completed work to verify consistency, quality and conformance. Created plans to propose solutions to problems related to efficiency, costs or profits.

Evaluated needs of departments and delegated tasks to optimize overall production.

Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.

Helped mitigate and resolve data issues by analyzing situation and implementing appropriate solutions.

Delegated daily tasks to team members to optimize group productivity. Analyzed key performance indicators to identify effective strategies. Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.

Interviewed and selected potential new team members from list of candidates recommended by recruitment team.

Assessed company operations for compliance with safety standards. Worked closely with human resources to support employee management and organizational planning.

Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries. Set specific goals for projects to measure progress and evaluate end results. Maintained positive working relationship with fellow staff and management.

Skills

Experience

Tracked project schedules and encouraged teams to complete tasks on time while staying on budget.

Straight Talk Amory, MS

Vendor

08/2018 - 12/2020

Listened to customer needs to identify and recommend best products and services.

Identified customer needs by asking questions and advising on best solutions.

Produced sales documents, finalized deals and filed records. Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.

Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales by [Number]%. Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

Built and removed different displays and specific products based on customer requirements and promotional needs.

Led demonstrations of new products and features at [Type] locations. Operated register, handled cash and processed credit card transactions. Replenished and arranged items to maintain appearance. Developed lists of potential areas and buyers to increase success rates. Maximized sales by keeping areas tidy, fully stocked and correctly priced. Designed and distributed pamphlets and other literature about available products.

Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases. Hatley Hatley MS

High School Diploma

05/1998

Education and Training

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