Customer Service Sales Executive

John Adamson

***** ******* ********* # *** ******, TX 76040 972-***-**** ****************@*****.***

SUMMARY

Over 28 successful years of experience as a dynamic Senior Business Executive and Entrepreneur specializing in Business Development, Management, Sales, Marketing, Consulting, Account Management, Client Relations and Presentations.

CORE STRENGTHS

Business Development, Executive Management, Client Relationship Management

Expertise in strategic planning, new business startup, market plan execution, capital asset oversight, cost containment, budgeting/finance, customer service, and staff training, supervision and mentoring.

Secured new business opportunities while creating innovative approaches to motivate customers.

Demonstrated strong negotiating and closing skills under challenging conditions. Superior analytical and problem-solving skills; proven ability to form recommendations/conclusions from incongruous and incomplete data, still achieving outstanding results.

WORK EXPERIENCE

Blackhawk Vending, Inc. Arlington, TX 2016 – Present

OWNER, PRESIDENT

Developed vending routes throughout Utah with entertainment kiosks. Forged partnerships with business owners in a revenue sharing business model. Wrote contracts and location agreements defining the terms and conditions of partnerships. Oversaw and managed weekly collections. Managed deployment, installation, training, and ongoing relationship management and customer service with store owners and their customers. Adapted to the State of Utah law changes by modifying the business model several times to comply with State laws. Developed and implemented a Blackhawk “loyalty program” whereby owners received extra profit quarterly when meeting program requirements. This resulted in over 90% account retention in the face of increasing competition in Utah.

Vista Advisors, LLC Dallas, TX 2011 – 2016

DIRECTOR OF OPERATIONS

Responsibilities included marketing the agency to companies for company’s health benefits, keeping up with relevant information surrounding ACA laws, drawing up contractual agreements, and client management duties.

Good Signature Management, LLC Dallas, TX 2008 – 2011

DIRECTOR OF LEASING

Responsibilities included marketing commercial office space, designing architectural plans for client’s space, and drawing up commercial leases.

Affinity Software Group, LLC Dallas, TX 2006 – 2008

PARTNER

Provided cost-savings to organizations through software/hardware contract renegotiation. Sold service offerings based around best-in-breed agentless data collection Discovery software tool providing medium to large sized IT departments with an IT X-ray of the hardware (server/storage), applications & bios software and backup/restore hardware & software environments to be used for infrastructure planning, management, administration, and support tasks. Provided cost-savings through datacenter consolidation and virtualization projects. Provided organizations with performance analysis/tuning and capacity planning and budgeting.

World Systems, Inc. Dallas, TX 1993 – 2006

OWNER, PRESIDENT

Created Initial business plan, organization, and sales and marketing infrastructure that resulted in the acquisition of a customer base which included the following clients: Nokia, Nissan North America, The Gap, AIG Group, Nextel Communications. Wells Fargo, Boeing, Blue Cross Blue Shield, Hewlett Packard Company, State Farm Insurance, Weyerhaeuser, and many other Fortune 500 organizations in a variety of vertical markets. Developed extensive national/international working relationships with VARs/ brokers/resellers in the midrange server/storage/software arenas. Pioneered the renewed Symmetric market in the U.S. by working directly with EMC Corporate to establish the criteria for after-market product to become eligible for EMC support service. Managed all sales lifecycles and related marketing activities. Hired and trained sales reps to develop specific vertical IT markets. Analyzed and developed new markets in the new/renewed midrange server and storage industry. Developed overseas markets in renewed hardware sales where opportunities were identified. Organized activities related to company representation at industry trade shows. Analyzed/purchased renewed hardware package opportunities available in the market. Executed employee quarterly performance reviews. Managed renewed hardware inventory.

Datasys Computer Corporation Dallas, TX 1991 – 1993

SALES EXECUTIVE

Developed the Hewlett Packard, IBM, and Sun Microsystems refurbished midrange hardware resale division. Achieved 80%+ of total company sales revenue within the first year of employment. Developed strong working relationships with potential customers. Coordinated installation and support services with Original Equipment Manufacturer (OEM) on product sold.

EDUCATION

B.A. in Economics, University of Dallas

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