Administrative Assistant Admitting Clerk, CPT
Resume:
THERESA STOVALL
ORANGE, TEXAS 77630
***********@*****.***
PROFESSIONAL SUMMARY
Efficient Admitting Clerk who deftly handles multiple tasks while providing superior service to patients and their families. Skilled in admission and registration procedures switchboard operation using computer admission applications and preparing transfer forms and other paperwork. Excel in interviewing prospective patients and collecting accurate information quickly and with a personable manner. KEY SKILLS
Computer skills: MS Office: Word, Excel, PowerPoint, MS Outlook Hospital Information System experience
Typing proficiency at 55 wpm
Admission and registration procedures
Patient interview proficiency
Outstanding written and verbal communication skills Detail-oriented
Multitasking skill
Time management
Patient Care
Medical terminology
EMR System
Call Center Leader Skills
Customer Service – 10yrs
TECHNICAL SKILLS
Office Equipment: Fax machines, photocopiers, videoconferencing, PABX systems, and other general equipment
WORK EXPERIENCE
Preventice Solutions
Nov 2016 to Present
EKG Tech - Phone Clinical Support Lead (Call Center Lead) Oversee 10-20 people as a Floor Lead. Assist with obtaining patient demographics and insurance verification. Assist in transfer and dressing inbound calls to the lab determining call urgency and directing call to the appropriate individuals. Determine abnormal cardiac rhythms/symptoms, take any necessary precautions, and clearly communicate information to technicians. Assist patients and practices in troubleshooting the heart monitor devices. Collect patient symptoms and additional recordings as needed. Address questions and educate patients, practices, and sales staff. Collect patient baseline recordings and aiding Home Hook Ups when needed. Fax serious and critical reports to practices and hospitals. Maintain consistent communication with necessary individuals to aid in the smooth operation of the Company monitoring center. Core staff (Air Liquide)
April 2015 to October 2016
Document Control Specialist
Maintain and distribute all documents necessary to define product configuration and control manufacturing processes that ensure conformance to customer requirements; develop and maintain a comprehensive filing system and computer database for all documents to be retained in the document control center, managed the operation of the document control center to ensure that all users have the latest revision of appropriate documentation in a timely manner for billing purposes.
Core staff (HEB Warehouse)
June 2015 to Jan 2016
Administrative Assistant I
Assisted with clerical duties, such as filing, excel spreadsheets, windows, records, purchasing, creating purchase orders, payment requests, shipping and receiving, processing incoming mail, inventory and invoice processing. Toshiba International Corporation
Nov 2012 To Sept 2015
Administrative Assistant I
Assisted with special building projects, clerical duties, such as filing, excel spreadsheets, payment records, purchasing of special build orders and equipment, in charge of creating purchase orders, in charge of payment posting, schedule travel requests and invoice processing. Labs On Wheels
June 2008-2012
Phlebotomist
I performed blood draws, alcohol testing, drug screenings, and DNA testing in a facility and performed drug screen collections for both DOT and Non-DOT drug screens. Perform phlebotomy functions within blood donor center as well as mobile blood-bank units. Eased donors stress and made the experience as comfortable as possible, which attracted a steady stream of repeat donors.
AFFLIATED COMPUTER SERVICES (Call Center Lead)
JUL - 2008 To FEB - 2012
BILLING AND CODING SPECIALIST
I assisted doctor offices, hospitals, and clinics with medical claims, authorizations, and referrals. Provided verification, of insurance coverage for clients for billing purposes. I used the EMR system for 4 years while employed with this company. Medical terminology was used to complete most of the job requirements. In this position I monitored accurateness, suitability and totality of patient accounts, and inform the doctors of any delays in claims processing.
ROUND ROCK FAMILY CLINIC/HOSPITAL
MAY-2007 To DEC 2003
ADMITTING CLERK/MEDICAL ASSISTANT
As a Admitting Clerk Medical Assistant, I provided premier patient service efficiently coordinating admission processing and release paperwork for more than 85 patients daily in the emergency department. Processed patient paperwork for outpatient procedures and testing. Distributed information to other departments and requested. Explained hospital policies and procedures to patients. Answered phone calls took messages and greeted patients. Conducted patients scheduling, interviews and review of medical records as a medical assistant. Prepared and set- up examination rooms and instruments according to proper sterilization standards. Performed EKG testing and assisted with heart monitor hook for patient study, phlebotomy draws and vital signs readings. Clinical Pathology Laboratories
May-2002 to Dec 2003
Phlebotomist Intern/ Medical Assistant Intern
In charge of entering patient demographics and test information into the company systems. Collected copies of patients' insurance and verified the patient by reviewing their identification. Completed blood drawing, specimen collection, preparation and aliquoting. Processed and collected samples within 30 minutes of collection. Prepared samples to be ready for courier pickup and ensured that the requisition contained complete information for tests ordered. Prepared billing invoices after verification of patient insurance information was verified and confirmed, and patient demographics and physician’s orders were entered. Maintained a laboratory log and record designating specimens sent to CPLSE.
EDUCATION
Edna High School -Diploma 1984-1988
Edna, Texas
Major Academics
Allied Health Careers -Diploma 2000-2001
Austin, Texas
Medical Assistant
National Institute of Technology-Diploma 2003-2004 Austin, Texas
Medical Administrative Assistant
Labs On Wheel 2011-2012
Houston, Texas
Phlebotomist-CPT
SMITHWOOD MEDICAL
REFERENCE
Tonika Jones- 832-***-****
Veronica Vellajo- 713-***-****
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