Customer Service Resolution Specialist

Location:

Posted:

February 09, 2023

KEVIN MENENDEZ

*******@***.***

Professional with strong customer service and problem-solving background most recently within energy industry.

EXPERIENCE

2005 – 2022

SENIOR ANALYST, enterprise products partners, lp

Read, research, analyze and process 811 One-Call excavation requests by using various mapping sources.

Screen phone calls regarding any excavation that may impact pipeline assets in a timely manner.

Responded to and noted customer inquiries for emergency issues involving company assets.

Notify appropriate pipeline/field technicians of upcoming excavations in their respective areas.

Performed daily audits ensuring all incoming requests for excavation was processed in a timely and accurate manner.

Assisted in training and development of incoming department Analysts.

2003 – 2005

PROBLEM RESOLUTION SPECIALIST, webxites lp

Communicated verbally and in written correspondence with local and Federal Government Regulatory Agencies such as FCC, BBB and Attorney General.

Verified recorded website orders within Regulatory -Quality Assurance Department.

Resolved customer account discrepancies by performing thorough research.

Ensured accuracy of product before release to business owner.

Maintained Quality Assurance guidelines.

Maintained and reported weekly sales trends to management.

EDUCATION

4/2004 UNIVERSITY OF PHOENIX

PERSUED DEGREE IN E-COMMERCE

11/1987 UNITED STATES ARMY

MATERIAL CONTROL AND ACCOUNTING SPECAILIST – E4

SKILLS

IRTH.NET ticket management program

Skilled in Microsoft products

Worked in midstream energy services

KORTERRA ticket management program

Strong Customer Service background

Team player / Self Starter