Data Entry Team Member

Betty Crocker

Professional Summary:

Eligibility caseworker with almost 30 years experience working with the public. Interviewed clients needing assistance on a daily basis face to face. Determined the information needed for eligibility per State guidelines and keyed information into system.. Also used telephone skills to interview clients to determine their needs. This position required training new employees and organizing workshops to instruct workers about new guidelines. As supervisor, expectations were to motivate and instruct caseworkers on a daily basis. The years of experience has helped be a dedicated team member.

4-H volunteer from 1980 until 2004 at County, District and State Level. Held group meetings at county level and instructed youth on record keeping and horse riding skills. Held office at the

District level as secretary/ treasurer and helped planned activities and horse shows. Volunteer at the State 4-H Advisory Council to plan yearly activities and financial obligations.

Professional Skills:

Good communication skills in person and on telephone. Exceptional interviewing techniques.

Possess a positive attitude when dealing with the needs of others

Strong organizational skills to plan day to day duties

Dependable to work independent and in group setting

Diligent in listening to concerns in order to determine action needed

Flexible to adapt to different situations and to resolve issues timely

Good math skills

Able to multi-tasks in order to get work done in timely manner and to meet deadlines

Above average data entry experience

Work History:

1970 to 1972 Fieldcrest Inc., Smithfield, NC

Computed payroll for factory employees with tabulation machine

Helped with accounting documents

Prepared logs for payroll

1972 to 2002 Johnston County Department of Social Service, Smithfield, NC

Retired after almost 30 years of service

Worked daily with the public, co-workers and supervisors

Interviewed clients in need of assistance in person and by telephone

Determined eligibility by documenting information received during interviewing

Calculated monetary eligibility using calculator and keyed information into computer

Advanced to supervisor for 10 workers and was responsible for their training and

productivity.

Handled any disputes or problems for clients and workers

Part-time positions

1977 Johnston Community College, Smithfield, NC

Taught keyboarding for one semester

1996 H&R Block, Smithfield, NC

Receptionist – scheduled appointments and greeted clients

2002 Jcats, Snuthfuld, NC

Receptionist – answered telephone, scheduled appointments

Education:

1968 Graduated from North Johnston High School, Micro, North Carolina

1972 Graduated from Wayne Community College, Goldsboro, North Carolina

Secretarial degree

References:

Mrs. Betty Barnes, Smithfield, NC 919-***-****

Mrs. Jenny Hamm, Smithfield, NC, 919-***-**** -adu8qg@r.postjobfree.com

Mrs. Jeanne Barbee, Zebulon, NC 919-***-**** -adu8qg@r.postjobfree.com

Mrs. Geneva Bailey, Selma, NC 919-***-**** -adu8qg@r.postjobfree.com

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