Zina L. Grant

Nashville, TN 615-***-**** adu8pg@r.postjobfree.com

OBJECTIVE: To obtain employment with a company that allows me to utilize my exceptional interpersonal communication, customer service and problem solving skills and promotes advancement within the company.

EDUCATION: Tennessee State University Nashville, TN Bachelor of Business Science

Major: Sociology

Middle Tennessee State University Murfreesboro, TN Certification in Special Education

Special Education Licensure- In Progress

SKILLS: Proficient in Microsoft Office Suites, ability to manage multiple projects, excellent communication skills, and the ability to solve major problems and be a team player CERTIFICATION: Foster Parent Pre-Service Training and Orientation PATH Training

CPR Certification

EXPERIENCE:

Davidson Transit Organization Nashville, TN

Bus Operator August 2008- present

Transport passengers on a fixed route within Davidson County area

Obtain and maintain a valid Commercial Driver License with P endorsement and DOT Medical card

Assist passengers, including elderly and disabled individuals, on and off the bus

Handle and record passenger emergencies or disruptions

Operate and drive 30, 40, and 53 feet buses as well as 15 passenger vans with wheelchair lift on a daily basis

Report delays and/or accidents that occur within my shift

Collect tickets and cash fares from passengers

Access Ride Scheduler June 2006- August 2008

Scheduled trip reservations for Access Ride clients via phone or email

Recorded same day pickups and drop offs for passengers on Outlook calendar

Received and prepared work orders to be completed

Advised personnel about traffic problems, congestion, weather conditions, or other hazards

Ordered supplies and equipment and issued them to personnel

Contacted and scheduled interviews for potential Access Ride applicants

Assisted the Access Ride Manager, eligibility specialist, travel trainer, and schedulers with daily clerical work LaVergne High School LaVergne, TN

Student Teacher October 2012- December 2012

Assisted the instructor in three class periods of Algebra I

Observed two periods of full inclusion Algebra II

Developed unit and lesson plans for Algebra I

Created Algebra I activities for 10th and 11th grade students

Set in on IEPs and parent/teacher conferences

Created a mock IEP using easy IEP

Drexel Preparatory Academy Nashville, TN

Student Teacher August 2012- October 2012

Assumed all teaching responsibilities under the leadership of classroom teacher

Designed and developed unit and lesson plans for 1st and 3rd grade reading and 4th grade math

Developed specialized group and individual activities for reading and math

Attended team meetings, IEP sessions, and parent/teacher conferences

Maintained effective communication skills with parents and staff

Created full inclusion in 4th grade math

Facilitated weekly lesson plans for each subject per grade level Metro Nashville Public Schools Nashville, TN

Bus Driver December 2004- September 2007

Obtained and maintained a valid Commercial Driver’s License (CDL) and DOT medical card

Attended and passed yearly in-service

Attended CPR training and obtained CPR certification

Transported students to and from school, field trips, and after school programs

Conducted daily pre-inspection of the bus and completed daily log report

Enforced Metro Nashville Public Schools rules and regulations to ensure the safety of the students

Made note of any behavioral issues or problems with students and reported them to proper school officials

Reported all maintenance or repair issues to supervisor Ardent Health Services Nashville, TN

Patient Account Representative September 2003- November 2004

Corrected Medicare claims for reprocessing

Appealed denied Medicare claims

Prepared and submitted claims to Medicare

Documented and reported discrepancies in claims

Prepared reports to identify and resolves accounts receivable and referral problems

Documented all accounts that were reviewed and worked

Appealed denied claims

Followed up on unpaid Medicare claims after grace period National Nephrology Associates Nashville, TN

Patient Account Representative June 2002- April 2003

Reconciled patient accounts to a zero balance

Composed and typed routine correspondence, memos, and letters

Prepared and submitted primary and secondary claims to numerous insurance companies

Identified problem accounts with payers’

Investigated and corrected errors on accounts

Communicated with insurance company’s representatives

Appealed denied claims

Followed up on unpaid insurance claims at designated time Hospital Cooperation of America (HCA) Nashville, TN Customer Service Representative September 2000- June 2002

Assisted patient account inquires in a timely manner

Answered patient inquires via telephone, email, or mail

Encouraged account payment from patients through credit card, check, or payment arrangements

Corrected and added insurance information to correct accounts

Reviewed accounts for appeal requests and sent to auditing if necessary

Reconciled past due accounts

Prepared reports for delinquent or resolved accounts COMMUNITY SERVICE:

Founding Member and Sponsor of D.O.V.E.S. (Daughters of Virtue, Excellence, and Spiritually)

Board Member of Walking In Purpose Inc.

Member of Local ATU (Amalgamated Transit Union) 1235

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