Freight Agent Baggage Handler

Marilyn Tate

*** ***** ****** ***** *** *, Lockland, Ohio 513-***-****

******************@*****.***

Summary

Highly motivated with an ability to adapt on the fly and provide exceptional customer service

Able to communicate with team members at all levels, provide direction, and remain open to feedback

Experience

Self employed Ohio, Cincinnati

Massage Therapist 01/2001 - Present

Answered phone calls on average of 10-15 times daily, resolving more than 5-10 customer questions

Gave massages to an average of 5-15 patients per day, providing effective, personalized service with a smile

SHOE SHOW INC Ohio, Cincinnati

Key Holder/Assistant Manager 01/2019 - 08/2019

Arriving early to open the store and start preparations for the day.

Leaving late to close the store.

Assisting with customer service.

Ensuring that the store is clean and organized.

Managing the alarm system, including setting and disarming it.

Ensuring that the security system is in working order.

Assisting cashiers in periods of high customer volume.

Walmart Ohio, Cincinnati

Cashier/Customer Service 08/2015 - 02/2016

Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the office and

equipment

Managing transactions with customers using cash registers

Scanning goods and ensuring pricing is accurate

Collecting payments whether in cash or credit

Tammy Scott Indiana, Indianapolis

Personal Assistant/Caretaker 01/2006 - 11/2014

Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the office and

equipment

Providing administrative assistance, such as writing and editing e-mails, drafting memos, and preparing communications on the

executive’s behalf

Maintaining comprehensive and accurate records

Performing minor accounting duties

Organizing meetings, including scheduling, sending reminders, and organizing catering when necessary

DAL Global Services/Delta Airlines Indiana, Indianapolis

Cargo and Freight Agent/Baggage Handler 10/2002 - 02/2006

Accept and handle airline freight

Run freight between airport and other hubs

Collect and process customer billings

Retrieve import/deliver export documents to and from aircraft.

Skills

Customer service, Trigger point therapy, Anatomy knowledge, Time management, Retail sales, Customer relationship management,

Computer skills, Computer literacy, Communication skills, Sales, Sanitation, Organizational skills, Management, Microsoft office,

Quickbooks, Accounts payable, Analysis skills, Data entry, Accounting, Accounting software

Education

ITT Technical Institute Indianapolis Indianapolis, Indiana

Accounting/Medical Information 06/2012

Kaplan College Indianapolis, Indiana

Massage Therapy 06/2008

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