Data Entry Team Member

TRACI ROMERO

*** **** ***** ************* ** ****6

************@*****.*** · 404-***-****

Highly experienced professional with 25+ years of experience in optimizing productivity, efficiency and service quality across various industries and environments. I am highly dependable, reliable with strong work and personal ethics.

MILITARY EXPERIENCE

SERGEANT E-4 NCOIC CRIME PREVENTION, UNITED STATES AIR FORCE

Distinguished Graduate and Commandants Award Recipient for USAF NCO Leadership School

Supervise aircraft security in Khamis Mushait, Saudi Arabia during Operation Desert Storm

Manage base crime prevention and security on Air Force Bases in the United States and abroad

EXPERIENCE

OCTOBER 2017 – CURRENT

INTAKE COORDINATOR, georgia estate & elder law

Greet callers and visitors making them feel welcome and comfortable

Establish rapport with potential clients immediately over the phone

Conduct new client intake interviews and create new client files

Assist paralegals with data entry and other office tasks when not receiving calls or visitors

Assist in creating a positive team environment by communicating with each team member to ensure all potential new clients are given prompt attention

Conserve attorneys’ time by reviewing and routing correspondence, drafting letters and documents, answering, and directing inquiries as appropriate

Draft various estate planning documents including Durable Power of Attorney and Advanced Directives

Provide Notary Public and Witness Signings services

Review and submit expenses to the firm’s accountant, ensuring all expenses are validated, paid, and recorded accurately

Scan all payments received, post electronic deposits and complete in person bank deposit and cash handling transactions

Coordinate the firm's calendar, plan, and execute team and special events

Inventory and order all office supplies needs including team member specific items

Maintain office environment and schedule services as needed

Responsible for the overall daily operations of the office environment

NOVEMBER 2015 – SEPTEMBER 2017

GENERAL MANAGER, goldberg’s bagel company

Carefully interview, select, train, and supervise staff

Lead and directed team members on effective methods, operations, and procedures

Recognize and formally acknowledge outstanding staff performance to boost company morale and productivity

Manage operations for smooth functioning operation while maintaining a high standard of customer satisfaction

Work closely with cooks and staff to establish and properly calculate necessary inventory levels

Complete the purchase of all food, equipment and supplies

MARCH 2011 – NOVEMBER 2015

GENERAL MANAGER, Exceceptional restaurant company & Hojeij Foods

General Manager of multiple franchises

Purchase adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies

Recognize and formally acknowledge outstanding staff performance to boost company morale and productivity

Effectively manage payroll and timekeeping, including completion of the proper paperwork for new hires and terminations

Oversee the direction of employees to ensure compliance with food safety procedures and quality control guidelines

Build sales forecasts and schedules to reflect desired productivity targets

AUGUST 2009 – JANUARY 2011

DIRECTOR OF OPERATIONS, Imperial group ltd

Maintain cash flow, maintenance, and administering operations in two office parks, a 118-room hotel, 90-unit apartment complex, and 30 houses

Instrumental in the sale of the multi-million dollar hotel

Set up budget estimations and controlled operating expenses for all properties

JUNE 2008 – JULY 2009

FRANCHISE SUPPORT MANAGER, dickey’s barbecue pit incorporated

Responsible for six units located in five states; Florida, Georgia, Mississippi, South Carolina, and Tennessee

Responsible for ensuring all locations met brand standards

Assist with monthly break evens and Quarterly Business Reviews

Send daily paperwork to corporate, ensuring all locations were 100% compliant with end of month paperwork, new store training, and Grand Openings

MARCH 2001 – MARCH 2008

AREA DIRECTOR, McAlister’s Deli

Responsible for implementing specification changes and sanitation changes as dictated by McAlister’s corporate operations or state law

P&L responsible for all locations and taking corrective action on all items that were out of line on budget

Provide action plans on operational standards for 21 units in Georgia, Florida, and South Carolina to obtain the highest level of guest service and sanitation practices

Assist Steritech in maintaining the highest level of sanitation in each franchise restaurant

Responsible for communication of system policies and procedures and monitoring McAlister’s Corporation specifications

MAY 1995 – MARCH 2001

ASSOCIATE MANAGER, cracker barrel old country store

Manage restaurant operations, in five different restaurants, adapting and working with a variety of managers, employees, and guests

Responsible for managing sales generation, cash controls, staff hiring, training, and scheduling

SKILLS & SYSTEMS

Microsoft Programs

Ring Central

LawPay

Highrise

Basecamp

Dropbox

Contact this candidate