Data Entry Customer Service
Resume:
Bernadette Williams
**********@*****.***
PROFESSIONAL SUMMARY
Experienced returns specialist with over 18 years of experience reconciling vendor claims and recovering funds. Hardworking, passionate professional with strong organizational skills and an excellent reputation for solving problems and improving customer satisfaction.
ACCOMPLISHMENTS
• Developed and implemented vendor claims/debits process that resulted in ~1M in increased revenue by recovering funds on damaged/defective products.
• Researched unpaid customer invoices to resolve and reconcile accounts SKILLS
Organizational Skills Time Management Dependable
Customer Service Fund Recovery Decision Making
EXPERIENCE
2004 – Present - Returns Specialist, Trumbull Industries
• Chargeback invalid deductions and restock fees with backup to the customer to be repaid
• Analyze incoming returns and process the credits accordingly
• Process any applicable vendor claims and track all non-applicable claims with credit reason codes
• Communicate on portals regarding recurring deduction issues to management with supporting data
• Validate deduction amounts against sales reporting
• Download daily deductions from customers and manage the store’s return requests
• Contacted carries, such as Fedx, Ups and LTL carriers for proof of delivery
• Executed record filing system to improve document organization and management
• Interacted with customers by phone or email to provide verification of received product for repayment of goods purchased
• Produced spreadsheets for internal and customer facing needs
• Processed credits to customers for defective or damaged products Education
• Graduated from McDowell High School- Erie, PA
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