ANGELA RUDOLPH

**** ******** **. **********, ** *5237

513-***-**** (cell)

adu8jp@r.postjobfree.com

SUMMARY STATEMENT

Determined optimistic and goal oriented eligibility technician. With over 20 years’ experience in finance, accounting sales,management and customer service experience.Accuracy and efficiency are some of my strong suites. I have used my experience and attention to detail to assist me in my current role and I have helped my team create new processes and procedures.

PROFESSIONAL SKILLS AND ACCOMPLISHMENTS

Apart of the engagement and inclusion focus group with 5/3 bank

Leadership Foundation Certificate at Xavier University

Series 6 Licensed agent from 1999-2001

Contract negotiation skills, Buyer/Seller relationship, and legal terminology formal contracts

National Mortgage License NMLS # 1448880

Sixteen years of sales, retention experience.

Four years of experience in management

Part of mentor/mentee program where I mentored all new sales reps on my sales team

Consistently recognized for outstanding sales and retention

Voted for Ambassador program focusing on improving the customers experience and team environment PROFESSIONAL HISTORY

Hamilton County Job and Family Services December 2021- Present Cincinnati, Ohio Eligibility Technician Answers incoming calls: Handles public assistance inquires and general contacts for the Agency.Provides specialized information regarding program criteria to internal and external consumers, resolves issues, questions or complaints; assists supervisors or others in determining solutions to problems and with maintaining program data. Interviews applicants to determine their eligibility for public assistance ie Ohio Works, First Food Statms and Medicaid, through office home visits and collateral conferences. Receives and investigates information concerning lost stolen or undelivered assistance checks; prepares and maintains the case including changes in address, household composition,assistance and service needs, income and resources, and other changes that effect the eligibility and status of the Personal Responsibility Agreement Plan. Notifies participants of suspension,reduction, or termination of assistance and services and refers to investigation unit cases of suspected fraud or overpayment, prepares summaries for and attends hearings upon request and process corrections in cases identified as being in error

Cincinnati Arts Association/Aronoff and Music Hall September 2019-Present Cincinnati, Ohio Floor Supervisor

Guest relations, providing patrons an exceptional theater experience. Greet and build rapport with guests. Perform opening and closing procedures. Diffuse customer complaints. Delegate basic tasks to the ushers and staff. Conduct performance evaluations on ushers. Monitor establishments financial performance Fifth third bank April 2019-December 9, 2021 Cincinnati, Ohio Commercial Participation Analyst Analyzes and processes escalated account transactions on commercial participation loans based on Agent Notification within established productivity standards. Performs a comprehensive commercial loan review of existing USD and Foreign loans to assess its accuracy and completeness, identifying any additional documentation required to match our loan to the Agent/Participant Bank, and ultimately ensuring the enforce-ability of the documentation. Ensure all daily processing and servicing functions are completed accurately and within service levels on multi-billion-dollar loans with potential for high-level customer and bank impact.

Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank’s risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types. Demonstrates and appropriately applies a working knowledge of diverse commercial loan portfolio, legal requirements, Fifth Third Bancorp Commercial Loan policies, State and Federal Laws and Regulations.

Ensures documents are accurate, complete and appropriate for the loan structure and structure of borrowing entities. Ensure documents are consistent with loan approval and compliant with written credit and lending policies, Federal regulations and State laws.

Input all required entity date, payments (up to $100,000,000), rate changes, new libors, advances (up to $100,000,000), and conversions along with capitalized interest payments. Anthem July 2016-April 2019 Cincinnati, Ohio Finance Accounting Operations Analyst Responsible for performing diverse operational financial and policy activities of a non-routine nature. Interprets and communicates departmental and organizational policies and procedures. Receives, validates and enters information into Finance systems. Adheres to maintained internal controls and tracking reports for reconciliations and analysis. Monitors and updates control to ensure compliance. Conducts independent analysis for the purpose of resolving complex and varied work process issues. Processing live checks and/or working Kick outs involving a lot of research and working in multiple systems. Research and apply all HIP payments accurately within a timely manner. Citibank Dec 2015-July 2016 Florence, KY Personal Banker Taking inbound calls from consumer banking customers. Responsible for selling Personal loans Home Equity loans and lines of credit and opening checking and savings accounts

Cincinnati Bell Telephone Feb 2004-April 2015 Cincinnati, Ohio Account manager Manage and increase a revenue base of 2 million dollars by selling Cincinnati bell products. Business to business outside sales. Work closely with customers to evaluate their needs regarding special services such as Business Connections, Zoomtown, T1, dedicated fiber solutions, voip phone systems, mpls, Sell wireless service, local business lines, and dedicated internet services to business customers Investigate intricate issues such as line problems or technical issues with value added products. Also investigate billing errors. Work with other internal customers to make sure external customers get the most of their phone systems, long distance, security systems, Internet service and landline prior to cancellation of services. Retention specialist lead/inside sales

Received inbound calls from customers requesting to disconnect their service Worked with customers to save their business by explaining their current benefits and features. Correct billing issues and offered promotions when needed to keep their service with Cincinnati bell. Back up lead for team lead. Monitored 25 retention reps call quality EDUCATION

Wilberforce University 1055N. Bickett Rd Xenia, Ohio Major: Business Administration/Marketing

Walnut Hills High School 3250 Victory Pkwy Cincinnati, Ohio 45207 Diploma

ACTIVITIES AND AWARDS

Finished Fiscal Year above plan 2010-2013

Quota Club winner

Developed team incentive and rewards program for the Retention Department 2010

Achieved 100% Goal Achievement awards and Kudos Awards, 2004-2015 COMMUNITY SERVICE

Free store Food bank-2016 -2019 Helped load food boxes

Cincinnati black theatre company 2010-Present Work as a performer and also assist in receiving donations and funding