Data Entry Customer Service

Michael O. Monroe

Stone Mountain, Ga. *****

678-***-**** - ******@*****.***

Professional Summary

Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Skills

VAS Systems Inventory Management

Arrohealth Data Entry/Management

Archsystems EMS Coding

HCC Coder Materials Handling

Episource Microsoft Office Suites

Customer Service Shipping/Receiving

Technical Skills

Loss Prevention Goals Monitoring

Work History

11/2020 to 01/2022

Amazon

Order Fulfillment – Atlanta, GA

Assessed customer drop-off locations to identify safest areas to leave packages, hiding packages behind pillars, beside furniture or beneath doormats to prevent theft

Rerouted delivery to storefront locations specified by recipient through mobile app, adapting delivery route to sudden changes in delivery preferences indicated by app users

Handled packages carefully, observing indications on packaging of fragile contents and contents sensitive to variations in spatial orientation, keeping from turning upside-down

07/2018 to 11/2020

Coding Compliance Auditor

Aetna Insurance Company/CVS Pharmacy – Atlanta, GA

Managed quality programs to reduce overdue compliance activities.

Prepared reports for templates and maintained compliance database.

Participated in various training and development programs.

Analyzed all audit results and resolved all compliance issues.

09/2008 to 07/2016

Materials Handler II

Emory Healthcare Clinic – Atlanta, GA

Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered or distributed.

Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.

Transported inventory items to appropriate locations.

Kept storage areas organized, clean and secure to fully protect company assets.

09/2007 to 08/2008

Site Supervisor

IST Business Solutions, Emory Hospital

Coordinated site investigations, documented issues and escalated to executive teams.

Asserted control over material usage and contractor man-hours to keep projects in line with budgetary restrictions.

Identified and implemented strategic plans based on accurate readings of specifications and solid collaboration with project leadership.

Oversaw entire building turnover process by enhancing communication between construction management to facilitate smooth completion.

01/2005 to 11/2007

Site Supervisor

Allied-Barton Security Company – Atlanta, GA

Developed work schedules for team members to maximize shift coverage.

Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.

Initiated onsite safety program and properly trained team members to decrease injuries.

Coordinated site investigations, documented issues and escalated to executive teams.

Education

06/2004

Bachelor of Arts: Liberal Arts, Concentration Graphic Design

Morehouse College - Atlanta, GA

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