Sales Associate Customer Service
Resume:
Sohela Shabani Shojaei
** ******* ******, **** ********, NJ 07006
***********@*****.***
Objective:
To obtain a full time position in the retail field with an emphasis in finding a position that complements the experiences I have had.
Professional Summary:
15+ years’ extensive experience in retail with broad compass such as Return-to-Vendor clerk, Front End supervisory, Inventory Control, Sales Specialist and Fulfillment/Replenishment with focusing on increasing sales and profitability which is the ultimate goal in the retail businesses.
Core Skills:
- Proficient in building exceptional customer experiences through engagement, positive attitude, and great service
- Being proactive in identifying tasks, sales oriented, customer focused, detail oriented and good problem solving.
- Well-versed in performing, tracking and reporting daily departmental tasks.
- Take ownership/leadership of tasks to work independently (ownership to work independently, provide leadership to direct tasks)
- Well-organized, good listener and team player
Experience: Bed Bath & Beyond – East Hanover, NJ
Return to Vendor Clerk 2015-2022
Checked damaged and defective goods to return-to-vendor inventory. Contacted buyers and vendors, obtained vendor return authorization for items, packaged return-to-vendor items and shipped them out.
Distributed logs, collected and keyed destroyed merchandise sheets from all departments. Entered salvage and salvage-for-credit merchandise with Inventory Auditor. Ensured RTV inventory accurately reflected the RTV physical, return to depot, destroy for credit, salvage, salvage for
credit, special handling and out-for-repair inventories. Documented and tracked out-for-repair items. Organized and accurately processed RTV documents and registered to system.
Kept RTV inventory at a minimum by obtaining return authorization, shipping merchandise to the approved destination while following guidelines for disposal of merchandise agreed upon by buyer and vendor to receive the highest recovery rate possible.
In addition, donated some goods to receive a credit for the company.
Inventory Control Specialist 2013-2015
In charge of the store’s inventory such as recognizing and resolving quantity discrepancies, making quantity report, creating request tickets, participating in company meetings, providing recommendations to the management on controlling inventories, assessing and monitoring inventory maintenance and flow of control equipment, and acting as a liaison between warehouse and the customer service. To perform the aforementioned tasks effectively, I needed to be familiar with company’s products, the potential to track inventory status, multitasking skills, proficient in packages relating to inventory and the ability to maintain organization between cross-related departments.
Front-End Supervisor 2010-2013
Oversaw the employees within the checkout area of the store such as cashiers, baggers, and the customer service employees to ensure that excellent customer service is provided to customers, directed all activities; monitored sales, enforced regulations and the company’s polices when it required, solved crises, assigned duties and resolved issues as they occurred.
Window Treatment Specialist 2008-2010
Demonstrated advanced knowledge of merchandise category and worked closely with customers to determine their needs, was responsible for assisting customers with choices and help them to locate the items and provided information about the product in question. Oversaw incoming and outgoing shipping activities to ensure accuracy, completeness and conditions of shipments which were needed in the window treatment department, managed the daily replenishment of the goods, recommended merchandise based on individual requirements as the result of the active listening to customers, answered customers’ queries and concerns and maintained sales records for the department’s accurate inventory control.
Bedding Sales Associate 2007-2008
Assisted customers with their inquires in a helpful, and respectful manner such as escorted customers to appropriate merchandise, explained basic features of merchandise to customers, resolved customer issues and escalated issues as necessary to ensure customer satisfaction, organized merchandise areas on the sales floor and process customer transactions through the register as required
Referrals
Available upon request.
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