TC
TIIFANY CARWILE
tiffypie**@yahoo.com 615-***-**** Manchester, TN 37214
Credit Card Payment Processing
Report Generation
Report Creation
Customer Data Confidentiality
Translation and Interpretation Services
Building Customer Trust and Loyalty
Data Entry
Issue and Complaint Resolution
Customer Service
Calm and Professional Under Pressure
Call Center Operations
DXC Technology Nash, TN
CSR
11/0201 - 01/2023
Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions. Educated customers on special pricing opportunities and company offerings.
Upheld quality control policies and procedures to increase customer satisfaction.
Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
Made outbound calls to obtain account information. Used proven techniques to de-escalate angry customers during telephone interactions.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Consulted with customers to resolve service and billing issues. Demonstrated excellent communication skills in resolving product and consumer complaints.
Improved customer service wait times to mitigate complaints. Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions. Assisted customers with making payments or establishing payment plans to bring accounts current.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Answered inbound calls, chats and emails to facilitate customer service. Dunkin' Donuts Nashville, TX
Manager
12/2015 - 11/2016
Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
Conducted quality, timely performance feedback and performance appraisals.
Minimized staff turnover through appropriate selection, orientation and training.
Exercised good judgment and decision-making in escalating concerns and resolving issues.
Skills
Experience
Famous Labels Nashville, TN
Manager
11/2008 - 10/2014
Created training modules and documentation to train staff. Enforced customer service standards and resolved customer problems to uphold quality service.
Entered time and attendance logs in preparation for payroll. Maintained adequate staffing to meet objectives within budget. Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
Developed and implemented appropriate plans to resolve unfavorable trends and enhance sales.
Assigned tasks to associates to fit skill levels and maximize team performance.
Mcgavock High School Nashville, TN
11/1993
Education and Training