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Data Entry Customer Service

Location:
Manchester, TN
Salary:
15.
Posted:
February 09, 2023

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Resume:

TC

TIIFANY CARWILE

tiffypie**@yahoo.com 615-***-**** Manchester, TN 37214

Credit Card Payment Processing

Report Generation

Report Creation

Customer Data Confidentiality

Translation and Interpretation Services

Building Customer Trust and Loyalty

Data Entry

Issue and Complaint Resolution

Customer Service

Calm and Professional Under Pressure

Call Center Operations

DXC Technology Nash, TN

CSR

11/0201 - 01/2023

Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions. Educated customers on special pricing opportunities and company offerings.

Upheld quality control policies and procedures to increase customer satisfaction.

Escalated customer concerns, issues and requirements to supervisors for immediate rectification.

Made outbound calls to obtain account information. Used proven techniques to de-escalate angry customers during telephone interactions.

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Consulted with customers to resolve service and billing issues. Demonstrated excellent communication skills in resolving product and consumer complaints.

Improved customer service wait times to mitigate complaints. Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions. Assisted customers with making payments or establishing payment plans to bring accounts current.

Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Answered inbound calls, chats and emails to facilitate customer service. Dunkin' Donuts Nashville, TX

Manager

12/2015 - 11/2016

Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.

Conducted quality, timely performance feedback and performance appraisals.

Minimized staff turnover through appropriate selection, orientation and training.

Exercised good judgment and decision-making in escalating concerns and resolving issues.

Skills

Experience

Famous Labels Nashville, TN

Manager

11/2008 - 10/2014

Created training modules and documentation to train staff. Enforced customer service standards and resolved customer problems to uphold quality service.

Entered time and attendance logs in preparation for payroll. Maintained adequate staffing to meet objectives within budget. Completed thorough opening, closing and shift change functions to maintain operational standards each day.

Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.

Developed and implemented appropriate plans to resolve unfavorable trends and enhance sales.

Assigned tasks to associates to fit skill levels and maximize team performance.

Mcgavock High School Nashville, TN

11/1993

Education and Training



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