Service Representative Support
Resume:
Devon Sutherland
Austin, TX *****
************@*****.***
Authorized to work in the US for any employer
Work Experience
YouTube
Tata Consultancy Services (TCS) - Austin, TX
February 2021 to March 2022
1. : Monitored TV shows, Sports and Live streaming services. observing on an electronic device with a screen used for display (as of television pictures or computer information) (2) : a device for observing a biological condition or function a heart monitor. Security Supervisor
Allied Universal - Austin, TX
January 2021 to August 2021
Security supervisor- Responsible of coordinating and overseeing the security staff in a building or within a designated area. Their responsibilities focus on devising strategies, appointing personnel, and implementing protocols that would ensure the safety of an establishment, goods, and the people inside. Technical Support Representative
Google - Austin, TX
January 2018 to January 2020
Tier 2- Knowledgeable to take tier 1 calls or help and assist. Handle a variety of escalations and able to be calm and professional to handle and Irate call or customer. Supervisor Security Officer
Securitas - Austin, TX
January 2017 to January 2018
Supervisor- Able to be available 24 hours for flex officer also conduct myself in a professional manner around officers and clients to a sure security safety at all times. Customer Service Representative
Apple - Austin, TX
May 2016 to December 2017
Customer Service Representative-Inbounds Calls and flexible to take a different variety of calls. Attending different projects and having to do by certain deadline. Having the skills to communicate with our rate customers with excellent customer service.
Sales Representative
Protect America - Austin, TX
January 2014 to November 2016
Sales Associate- Helping customer with there Security system decisions and modifying the perfect package for the customer. include engaging with customers, highlighting promotions, responding to customer inquiries, visual merchandising, managing inventory, carrying out transactions, and guiding customers through the buying process.
Security Officer
Allied Universal Security Services, Systems and Solutions - Austin, TX January 2014 to January 2015
Flex Officer- On call and being able to be available during holidays and weekends to provide security services for our clients. Professional and safe and all times. Education
Associate's degree in Business
Lone Star College System - Houston, TX
August 2018 to January 2019
Skills
• Security
• Microsoft Word, Excel, Microsoft office, PowerPoint,Spreadsheets.
• Technical Support
• Help Desk
• Network Support
• Software Troubleshooting
• Computer Networking
• Desktop Support
• Active Directory
• Operating Systems
• Troubleshooting
• LAN
• DNS
• Microsoft Windows
• Remote Access Software
Certifications and Licenses
First Aid Certification
CPR Certification
Salesforce.com Certified Administrator
January 2013 to July 2014
Salesmen of the year with Nissan
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