Office Manager

Candice Dunbar

Greensboro, NC ***** 917-***-**** Email: ***************@*****.***

Summary:

Dedicated worker with over 15 years in health care and customer service committed to excellence. Excels at prioritizing and following through to diligently achieve organizational goals. Organized multitasking abilities with exceptional communication and interpersonal skills. Passionate about team building, community outreach and developing reasonable approaches to complex issues. Seeking a role within a facility in which I can efficiently work with a team to provide outstanding service.

Education:

Mercy College, Bronx NY Master of Science Organizational Leadership (Summa Cum Laude) 2019-2020 Relevant Course Work: Collaborative Communication, Leading Diverse Teams, Practicing Ethical, Leadership, Leading Team Projects, Building Sustainable Organizations Mercy College, Bronx NY Bachelor Degree Behavioral Science & Comm. Health (Cum Laude) 2016-2018 Mandl College, NY, Medical Assistant- Associates of Applied Science (Dean’s List) 2005-2007 Professional Experience:

Montefiore Medical Center (Bronx, NY) Otorhinolaryngology Patient Care Tech/MA 5/2011-8/2022

• Perform vital signs, triage patients, prepare exam room, prep patient for procedures, and form completion

• Data entry of patient visit intake and update medical record history in electronic medical record

• Phlebotomy venipuncture’s, suture/staple extractions and assist physician in cerumen extraction

• Assist with head/neck biopsies, Botox injections, thyroid ultrasounds biopsy and specimen collection

• Assist Physician with tracheostomy changes, patient teachings of proper wound care, stoma and trach cleaning

• Manage pathology slide retrieval log, train staff for HN procedures for records radiology request an importation

• Patient form completion and follow up calls to verify importance of return appointments

• High level Cidex/OPA scope disinfection, autoclave instruments, medication refrigeration log monitoring.

• Monitor exam room inventory and rotate materials to prevent with discarding of expired products

• Train and educate new medical floor staff of standardized procedures and department medical floor guidelines

• Exhibit and perform proper JCAHO & OSHA Compliance Regulations

• Operated proper closure of medical practice at completion of daily patient flow.

• Lead clinical team numbers of enlisting patients in MyChart access Montefiore Medical Center (Bronx, NY) Pediatric ORL Patient Care Tech/MA 5/2011-8/2022

• Triage pediatric patient for physician visit and perform vital signs, assist physician with office procedures

• Medical record reconciliation and data entry into electronic medical record

• High level Cidex/OPA pediatric scope disinfection

• Operated proper closure of practice by securing exam rooms at completion of office operations Montefiore Medical Center, (Bronx, NY) Emergency Pandemic Patient Care Tech/MA 3/2020-5/2020

• Assist with changing of patient bedding, soiled clothing, distribute meals to inpatients and assist with feeding

• Clean inpatients, aid with bathroom visits and document void amounts

• Perform vital signs, phlebotomy, and electrocardiograms, entry of patient vitals and medical data into EMR Montefiore NY Children’s Health Project (NY Tri-State) Patient Care Tech/MA 03/2008-5/2011

• Performed vital signs, venipunctures, point of care and triage for NYC shelter residents on medical mobile unit

• Reconcile and update immunization history of patients via citywide immunization registry

• EMR registration of patients, chart preparation, filing and retrieved phone calls in office.

• Attend weekly medical organization meetings for hospital and budget updates

• Patient form completion for WIC, Child Care Services and referrals Dr. Richard Cherniak-Internal Medicine, (Bronx NY) Medical Assistant 5/07-12/07

• Performed EKG’s, venipuncture, vital signs, glucose & PT/ INR monitoring.

• Process lab specimens with Ace/ Cell Dyn machines and patient urinalysis.

• General office duties associated with scheduling, filing and phone duties.

• Patient triage and documentation of medical history updates and physician orders

• Administer vaccines and tuberculin skin test under supervision of Physician

• Communicate verbal prescription orders to pharmacy for patients via physician orders Internal Medicine of Throggs Neck, Bronx, NY Medical Assistant 05/05-10/06

• Triage patients, perform patient vital signs, pulmonary function tests, electrocardiograms and venipunctures

• Heavy phones, data entry and typing, appointment scheduling, insurance confirmation and verify referrals

• Assist with gynecological exams, breast and rectal exams with fecal stool collection prep

• Administer vaccines and tuberculin skin test under supervision of Physician.

• Communicate verbal prescription orders to pharmacy for patients via physician orders Advanced Dermatology Associates, Bronx NY Medical Assistant (Externship) 12/04-02/05

• Assisted in TAC injections, extractions, earlobe repairs and cryo procedures.

• Venipuncture, cultures and sterilized equipment with autoclave. Data entry, appointments and billing. Staples the Office Superstore, Bronx NY Front-End Supervisor/Bookkeeper 05/98-07-03

• Resolved customer complaints, processed refunds, exchanges and lottery sales.

• Ordered currency, performed bank drops, filing, phones, and controlled Front End flow. Waldbaum's (A&P Subsidiary), Bronx NY Front-End Supervisor/Bookkeeper 09/92-06/98

• Resolved customer discrepancies, issued store refunds, supervise cashiers and delegate task.

• Performed reconciliations, bank drop preparation, distribute currency and maintained front-end flow. Certifications:

American Heart Association Basic Life Support (CPR and AED) 05/2021-Present The Career Center Certificates in Microsoft Office, Excel, PowerPoint 09/00-11/00 Organizations: National Honor Society in Social Sciences Mercy College/ Pi Gamma Mu Skills: OSHA, Electronic Health Record Systems (EMR), EPIC, Centricity (PACS) Life Imaging, AMBRA, Typing, Scanning, Faxing, Copying

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