Reservation Agent Call Center
Resume:
Alexandra Smith
Charlotte, NC *****
******************@*****.***
I have several years of progressive experience within the fields of Customer Service and Call Center. As a team player I provide swift resolutions to customer's complaints, ultimately repairing customers trust and winning loyalty. I am seeking a position where I can develop and excel while giving my best to an employer.
Work Experience
Service Coordinator
Ashley Homestore/ Broad River Furniture - Fort Mill, SC March 2016 to Present
• Create service routes for technicians
• Handle some inbound calls to resolve issues technicians are having at the Customer’s home
• Create excel spreadsheets with customer’s information
• Assist my team through Teams, by answering questions they may have when speaking with the customers
• Corresponded with customers and outsourcing companies to resolve any issues through Salesforce emails
Collection Rep
IQOR - Charleston, SC
February 2011 to February 2016
• Answered inbound calls for DirecTV
• Assisted customers with billing issues
• Collected on past due accounts
• Assisted customers with programming to fit their needs Reservation Agent
IHG - Charleston, SC
June 2007 to January 2011
• Answered inbound calls assisting guest with worldwide hotel reservation
• Entering information into computer data base
• Assisting guest with questions about hotel and location Education
High School Diploma
Vision Christian Academy - Summerville, SC
August 2001 to May 2003
Skills
• Negotiation
• Microsoft Excel
• Organizational Skills
• Computer Operation
• Computer Skills
• Sales
• Salesforce
• Case Management
Contact this candidate