Customer Service Data Entry
Resume:
Lauren Azevedo
Management
Baltimore, MD *****
**************@*****.***
I have over 10 years experience in retail management over 15 years in retail sales. Reliable, responsible, team player. Ready to bring new ideas to any company. Authorized to work in the US for any employer
Work Experience
Liniger Supervisor
Victoria Secrets - Hanover, MD
April 2019 to Present
Recommended and helped customers select merchandise based on their needs.Exchanged returned merchandise for customers quickly and efficiently.Served as liaison between customers, store personnel and various store departments.Confirmed that appropriate changes were made to resolve customers' problems.Informed customers about sales and promotions in a friendly and engaging manner.Tracked down sources of special products and services to meet customers' special needs.Offered Victoria Secret credit applications upon checkout, converting [2] out of [10] customers into card-holders.Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.Trained new employees on company customer service policies and service level standards.
Store Manager
TUESDAY MORNING - Ellicott City, MD
2006 to 2008
Delivered excellent customer service by greeting and assisting each customer.Addressed customer inquiries and resolved complaints.Stocked and restocked inventory when shipments were received.Reorganized the sales floor to meet company demands.Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.Determined staff promotions and demotions, and terminated employees when necessary.Trained staff to deliver outstanding customer service.Addressed and corrected sales staff communication issues in a tactful and effective manner. Store Manager
Kay Jewelwer - Laurel, MD
1999 to 2003
Responsibilities
Delivered excellent customer service by greeting and assisting each customer.Design and implemented customer satisfaction metrics.Addressed customer inquiries and resolved complaints.Stocked and restocked inventory when shipments were received.Reorganized the sales floor to meet company demands.Directed and supervised employees engaged in sales, inventory- taking and reconciling cash receipts.Determined staff promotions and demotions, and terminated employees when necessary.Completed a series of training sessions to advance from Assistant Manager to Store Manager.Fulfilled customer shipping needs using UPS and USPS methods.Completed weekly schedules according to payroll policies.Trained staff to deliver outstanding customer service.Addressed and corrected sales staff communication issues in a tactful and effective manner.Worked closely with the district manager to formulate and build the store brand. Accomplishments
Awarded 3 merit increases during the first years of employment for Kay Jewelers.Consistently exceeded daily sales each day.Routinely helped as many as [20] customers each day in a high-volume retail outlet.Received 10 “exceeds expectations” ratings on performance reviews. Education
ASSOCIATES in Early Childhood
Quincy - Quincy, MA
1989 to 1991
Skills
Key Holder, data entry. training
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