Clerical Data Service Representative

Cozetta Gregory

*** ******* ***, *****, ** ***** Cell no. 234-***-****

**.*********@*****.***

CAREER OBJECTIVE

To obtain a secure position as a Customer Service Representative, that will allow me to utilize my education and skills ensure quality, accuracy and care to clients in a setting with growth and advancement opportunities.

HIGHLIGHTS OF QUALIFICATIONS

- Detailed oriented, effective listening skills and strong negotiation skills.

- Excellent clinical, customer service and communication skills.

- Ability to learn new concepts and skills.

- Knowledge of medical terminology.

- Excellent verbal and writing skills.

- Consult customers on product knowledge and suggestive selling.

- Skilled in conflict resolution.

EMPLOYMENT HISTORY

University Hospital, Health Design Plus February 2019 to August 2020 VXI Akron, Ohio August 2017 to 2018

● send emails to clients and research payments.

CVS Health Solon, Ohio October 2013 to 2015

Med D Prescription Representative

● Handle a high volume of complex inbound calls from plan members.

● Assist members with placing prescription refills, check the status of orders, and verifying insurance coverage.

● Effectively diffuse upset members and resolve issues regarding their prescription benefits.

● Handle member complaints while consistently demonstrating behaviors that contribute to the organizations achievement of service goals.

● Identify the needs of members while educating them on benefits available to them. Summit Advantage Akron, Ohio 2013 – 2014

Customer Service Representative

● Enroll new customers.

● Processed payments

● Inbound sales.

Infocision Akron, Ohio 2010 – 2013

Telesales Customer Care Rep

● Answer incoming calls for various clients.

● Place orders for new service.

● Process payments.

Time Warner Cable Akron, Ohio 2006 – 2008

Telesales Customer Service Representative

● Answer incoming calls regarding cable service.

● Place orders for new service.

● Customer Service

● Spherion-Akron,Ohio -2000-2005

● Temporary position with Quickey Manufacturing Co.

● Answer incoming calls

● place orders

● Clerical Data Entry

● Klais & Co -Akron, Ohio -2000-2005

● Answer phones

● process mail

● Note taking

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● Additional Information

● Highlights Of Qualification

● Detailed oriented, effective listening skills and strong negotiation skills..

● Excellent clinical, customer service and communication skills.

● Ability to learn new concepts and skills.

● Knowledge of medical terminology

● Excellent verbal and writing skills.

● Consult customers on product knowledge and suggestive selling.

● Skilled in conflict resolution: including resolving issues via email.

Contact this candidate