Customer Service Operations Manager
Resume:
Claudia Gunselman
Freeport, FL *****
*************************@***********.***
Work Experience
Operations Manager
Kitchen Designs - Santa Rosa Beach, FL
March 2013 to Present
Implemented policies and standard operating procedures and managed quality, customer service and logistics. Delivered positive customer experiences by implementing effective quality assurance practices. Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom- line profitability. Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives. Disseminated safety information and monitored employee compliance with regulatory and organizational policies. Recruited, hired and trained crew members on application of projects, customer relations and customer service. Implemented process innovations to improve overall performance and reduce labor costs. Tracked and replenished inventory to maintain par levels. Performed staff management, task allocation and materials coordination duties to surpass business goals. Inspected production areas to identify and correct unsafe or unauthorized practices. Identified areas of deficiency and performed root-cause analysis to solve problems. Office Manager
GBCH&FM, Nelson Price Treatment Center, Phoenix Institute, Straight - Marietta, GA January 1991 to March 2013
Organized and kept detailed files and archives for information. Created and enforced company rules and procedures while preparing for growth. Monitored office inventory to maintain supply levels. Managed and controlled office supply inventory to secure timely ordering or requisition of depleted or low-level stock. Orchestrated and hosted events to celebrate holidays, conduct meetings and promote cross- departmental socializing to boost morale, cooperation and performance. Collaborated with team leaders to determine and oversee operating budget. Directed and oversaw office personnel activities. Recruited, trained and developed administrative team to support corporate growth and objectives. Distributed memos and updates to apprise departments and divisions of corporate objectives and developments. Conducted staff performance evaluations to monitor progress and individual skills. Education
Associate in Science (AS) in Computer Science
Motlow State Community College - Tullahoma, TN
August 1981 to June 1982
Skills
• Staff Training and Development
• Policies and Procedures Creation and Implementation
• Contract Review and Recommendation
• Incident Management
• Warehouse Management
• Sub-Contractor Management
• Business Planning
• Continuous Quality Improvement
• Business and Operations Management
• Labor Cost Analysis
• Profit & Loss
Certifications and Licenses
OSHA Certified 2018
Present
OSHA Certified in 2018 for Countertop and Cabinet Business
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