Customer Service Representative

Customer Relationship Management (CRM)

Logistic Support

Web Chat

Call Handling

Email Management

Restaurant Support

Hardware Installation

Device Troubleshooting

Rider Support

Communicating Goals

Delegating Tasks

Supervisor Call Handling

Subject Matter Experts

Floor Support

Order Tracking

Answering Product Questions

Customer Service

Customer Contact Center Associate SME CSA QM IKEA · Full-time

Mar 2021 - Feb 2023 · 2 yrs

Customer Contact Associate (Phone/Email)

SME CSA QM for day-to-day operations

Skills: Customer Relationship Management (CRM) · Email Management Subject Matter Experts · Logistic Support · Customer Service Pasay, National Capital Region, Philippines

Customer Service Representative

Unity Communications · Full-time

Sep 2020 - Dec 2020 · 4 mos

Customer Service Associate for Phoenix Automotive

Skills: Sales · Communication · Customer Service Representatives · Customer Relationship Management (CRM) · Email Management Bacoor, Calabarzon, Philippines

Customer Service Associate

Amazon · Full-time

Jul 2019 - Jan 2020 · 7 mos

Customer Service Associate (Chat and Email) for Amazon Shipping and Delivery Services NA and CA.

Skills: Customer Support · Customer Relationship Management (CRM) · Email Management · Logistic Support · Customer Service · Web Chat Pasay, National Capital Region, Philippines

Teammate

TaskUs · Full-time

Mar 2017 - May 2019 · 2 yrs 3 mos

Customer Service Representative for Deliveroo AU (Phone, Email and Chat).

Rider Support for Deliveroo UK and AU.

Menu Transcriptionist for Deliveroo UK.

Restaurant Installation Team for Deliveroo UK and AU. Skills: Chat · Hardware Installation · Customer Service Representatives · Customer Relationship Management (CRM) · Logistic Support · Email · Transcription

Imus, Calabarzon, Philippines

Customer Service Representative

iQor · Full-time

May 2015 - Jan 2017 · 1 yr 9 mos

Offshore Agent for a Student Loan company

Skills: Outbound · Cold Calling · Debt Collection

Dasmariñas, Calabarzon, Philippines

MICHAEL "MYEL"

SARMIENTO

CUSTOMER SUPPORT

I am a skilled support in various fields including customer service via phone, email, and chat

platforms specifically in shipping and delivery

services (customer, driver and third-party

service alike). I also have direct experience as a technical support, particularly in device

installation, troubleshooting, and soft-selling

automobile parts.

I am recently positioned as a Customer Contact

Center Associate (QM/SME). Delegated task

includes customer support via email or phone,

mostly day to day third-party service

monitoring, subject matter/floor support,

aftersales payments, and end-of-day reports.

WORK EXPERIENCE

SKILLS

EDUCATION

Bachelor of Technology in Power Plant Engineering

Technological University of the Philippines

2005 - Undergraduate

LANGUAGE

Native Filipino

Advanced English

**************@*****.*** +639*********

https://www.linkedin.com/in/meeyelii/ Cavite, Philippines

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