Construction Manager Customer Service

Location:

Charlotte, NC

Posted:

February 08, 2023

Contact this candidate

Resume:

Qiana M. Fleming,MSW,LCSWA

*********@****.*** 919-***-**** cell

SUMMARY

I am an administrative professional with many years’ experience working as support personnel in the finance, healthcare, and the construction trade industries. Possessing a graduate degree in Social Work enables me to maintain supervisory roles effectively while supporting my colleagues. My major talents include strategic planning, permit coordination, construction and planning,office management, client/vendor relation, and Human Resources. Highlights of professional accomplishments:

● Construction management, project scheduling; coordination of vendors, ability to write invoices, estimates, proposals, supply take off and POs

● General office duties, accountancy procedures and billing, customer service and strategic planning support, QC, QA

● Ability to write policy and procedures, design business structure and operational systems for construction, healthcare and private sector organizations

● Notary Public, Knowledge of MS Office Applications, Google Applications, and other software systems

● Utilization of Construction Trades billing software; Buildpro, Procore, Contractor Foreman, Quickbooks, Fieldwire, Property Meld, and Inposition to track, maintain, and develop invoices/estimates, materials procurement and labor cost

PROFESSIONAL BACKGROUND

Moonchild Corporate Partners, LLC Consulting Partner November 2020-Current

● Managed daily operations of business structure for IT, Construction Trades Management, and Healthcare

● Development and implementation of business model, marketing strategies and recruitment of employees

● Oversee employment contracts, evaluation of employee performance maintain viable licensure records for employees

● Maintain compliance with federal, state and local entities for efficiency and growth of business

JPI Management Enterprise, Inc General Manager (contract) 2019-2021

Responsible for management of multi family production new build project Supported GCs, Superintendent and Staff in delivering quality construction of new homes and bring each phase to close

Maintained onsite operations; city and county permitting, supervision of vendors, inspections subcontractors, estimating and negotiating of contracts

Submittal of supplies, invoices, billing and other related expenses per job site Managed over 20 vendors and subcontractors, delegation of tasks to crews onsite

Scheduling of meetings with management, owners and stakeholders to ensure project was on schedule

Troubleshooting issues with builds or permit changes, issue change orders, POs

Developed strategies to ensure proper compliance of existing builds

Bernard Irby, Inc HR Manager August 2018-2020

● Recruiting procedures, onboarding for new hires, subcontractors and vendors, maintaining employee records via HRIS and ADP

● Enforce proper labor laws, compliance and standards of practices Administrate employees benefits, payroll processing

● Conducted safety trainings according to OSHA standards

● Performed Notarial Acts for pre and post construction documents, inspections and compliance, assist with audits

● Completed pay application for accounts payable and receivables, reviewed tradesman and vendor reports for compliance, assisted with maintaining budget for construction projects to close, provision of financial reports as requested by management and stakeholders

Pro-Mark Construction, Inc Project Administrator October 2011- March 2019

● Supervised staff and employees, facilitated in service safety trainings, maintain safety OSHA protocols, permit coordination, provided financial reports to management, completed document filings, ensure compliance and proper documentation of legal construction procedures Support General Contractors for multiple projects, review contracts, proposals, RFIs, RFPs, RFQs,

● Managing daily operations of construction company, pre and post construction task, oversight of new sub contractors, vendor relations, issue POs and work orders, procurement of supplies, notarization of contracts and documents, create invoices, develop estimates and quotes, write proposals and master service agreements

● Coordination of employees benefits, new applicants package information, Accounts Payable and Receivable, Cash Handling, Payroll, HR procedures Family & Youth Services, Inc AP-Case Manager

August 2009 – February 2011

● Responsible for working with IIHS Team for adolescent consumers

● Provided mental health case management, life skills training

● Conduct and participate in treatment team meetings, and counseling sessions

● Review, implement, and make corrections to PCP goals Durham Housing Authority Site Coordinator March 2009- Aug 2008

● Supervision of lower level employees and staff, HR procedures, complete new hire orientation trainings, responsible for recruitment and hiring of employees

● Coordination of day to day operations of community learning center, following up and home visits of at risk youth participants to ensure positive outcomes

● Intake and admission processes of participants for community learning center EDUCATION

Master of Social Work- University of Southern California, Los Angeles, CA 2015 Bachelor of Social Work – Shaw University, Raleigh, NC 2009 Notary Public — Durham Technical College, Durham, NC 2008 Awards & Memberships

Shaw University SWSA 2008

Shaw University Honors 2006, 2007, 2008

NASW 2008

REFERENCES

Labrena Burns

Pro Mark Construction,Inc

919-***-****

Email:*******@***.***

Katrina Nesmith MSW, CMSW

Durham Public Schools

919-***-**** ext 17

Email:*******.*******@*****.***