Data Entry Service Representative
Resume:
Xochitl Castaneda
Simi Valley, CA *****
*******.*********@***.***
Authorized to work in the US for any employer
Work Experience
Intake Coordinator/Scheduler
Dynamic Hospice Care - Sherman Oaks, CA
October 2021 to Present
Responsible for scheduling all hospice patients with medical disciples and verifying that disciples are following frequency.
Verifying credentials needed to hire LVN's, RN's, HHA's, Spiritual Counselors and Social Workers. Advising disciples of reverifications needed for patients to continue with hospice care. Constant communication with families, wound care specialists, Durable Medical Equipment Suppliers through email, phone, or fax.
Tracking bereavement newsletters to mail to families who are grieving. Payroll duties for 50 disciples.
Member Service Representative
Ohana Healthcare - Honolulu, HI
November 2021 to September 2022
Communicate with members via phone regarding their medical coverage Discussing personal information and verifying under HIPPA state guidelines Handling up to 100 calls a day
Using a variety of systems to review medical authorizations including specialist and pharmacy Deescalating upset callers to advise of coverage
Server
Olive Garden - Waikīkī, HI
July 2021 to July 2022
Serving customers in a fast paced and upbeat environment Taking cash, debit and gift cards
Advanced multitasking when needed such as when restaurant is short staffed Providing a team effort on every shift by serving other servers food, assisting with hosting, and bussing tables
Loan Processor
First Hawaiian Bank - Honolulu, HI
April 2021 to November 2021
Requesting verification of proof of income, escrow, home insurance Corresponding using email, fax, and phone
Revisiting appraisals and W2’s
Server/Hostess
Yard House - Bakersfield, CA
June 2020 to February 2021
Constant multi tasking within answering phones, taking guest orders, creating a conversation with each guest and up selling promotional items to each table Monitor food distribution, ensuring meals and drinks are correct and up to restaurant standards Building rapport with customers to gain loyal and frequent customers Taking care of large parties and interacting large group with ease and haste Member Service Representative
Kern Health Systems - Bakersfield, CA
November 2019 to October 2020
• Interacting with health care providers to discuss referral authorizations for surgeries and consultations
• Taking up to 75-90 calls a day, inbound and outbound calls, also worked remotely for more than half of employment.
• Discussing pharmaceutical prescriptions and advising a resolution on getting the member to have the prescription prescribed or alternative medication that is on the drug formulary. Extra Help Child Support Service Representative
Kern County Department of Child Services
December 2018 to August 2019
• *Evaluates cases eligible for the Compromise of Arrears Program.
• *Skip tracing to find Non-custodial parents and Custodial parents using C-IV, MEDS, SOMS, and any verifier that is accessible. *Calling customers to inform them of their options to pay balances, explains and calculates arrears using Guideline Calculator. *Preparing documents such as Compromise of Arrears Application to send to customers.
• *Reviewing returned mail from USPS to send to accurate address for customer.
• *Entering data that pertains to each specific case.
• *Assists with checking in Non-Custodial parents at Kern County Court for Appointment of Appearance such as verifying and updating information, reviewing Income and Expense forms sent to Non-Custodial Parents and Visitation Form. Also calling Non-Custodial Parents that did not show up to Appointment of Appearance.
• *Following all child support and state laws during phone calls, appointment for appearances, and case reviews.
• *Evaluating cases for case closure, Appointment for Appearances, and advising for payment plans.
• Contacting Non-Custodial Parents to set up payment arrangements or payments in full.
• Performing other duties as requested, directed or assigned. Receptionist/Telemarketing
Staples Energy
2018 to January 2018
November 2018)
• Answering incoming calls
• Inputting Work Orders and new Contracts
• Communicating with Energy Specialists about Installation Work
• Calling new clients to enroll in the Energy Savings Program
• Responsible for following a script to inform the new clients about Energy Savings program and keeping the customer on the phone.
• Skip tracing calls to make sure the clients are eligible for Energy Savings Program
• Receiving and sending out mail and Fed Ex.
Receptionist/ Administrative Assistant
Account Control Technology
May 2015 to December 2017
Greeted all clients and visitors, ensuring that they received outstanding first impression of the company.
• Received inbound calls and routed them to the proper department. Answered an average of 50 daily calls and emails.
• Handle all mail and distribute trough out the office, create shipping labels.
• Data entry on Excel, Microsoft
• Promoted within 6 months within the company to
• (ADMINISTRATIVE ASSISTANT)
• Manage external and internal communications including emails, faxes, and mail that help facilitate Hearings for garnishments
• Responsible for auditing client specific reports
• Communicated with client via telephone and email.
• Complete any other clerical or administrative duties assigned by production manager.
• Assisting with obtaining needed documents from borrowers in order to facilitate completion of rehab sale process.
• Update daily/weekly/monthly status reporting and performance trackers for collectors and management.
• Perform miscellaneous other task needed to properly maintain account inventory and/or work flow, such as, process desk changes as needed and process incoming or outgoing communications such as emails, faxes and other mail.
• Responsible for skip tracing to verify place of employment for borrower's garnishments Cashier/Receiving Associate/ Shift Manager
Burlington Coat Factory
May 2012 to February 2015
• Register operations
• Promoted to receiving associate
• Scanned and removed sensors
• Unpacked boxes with merchandise
• Put tags and sensors on merchandise
• Operated on markdown machine
• Handled and distributed layaway merchandise
• Instructed employees on shift schedules
• Counted drawers out at end of shift
Cashier
Del Taco
April 2010 to March 2012
• Register Operations
• Greeting customers
• Distributing food orders
• Cleaning dine and restroom facilities
• Handling money
Education
Associates Degree in Sociology
Bakersfield College
Present
High School Diploma
South High School
Skills
• Customer service
• Telephone
• Administrative support
• Front desk
• Data entry
• Filing
• 47 wpm
• Payroll
• Telemarketing
• Database
• Call Center
• Cold Calling
• Phone Etiquette
• Office Management
• 10 Key Data Entry
• Microsoft Outlook
• Clerical Experience
• Typing
• Loan processing
Additional Information
• Office manager skills
• Computer Skills (Microsoft word, Power Point, Microsoft Excel)
• Multi-line phone system.
• Certified typing certificate 47+WPM
• Exceptional phone etiquette
• Certified 10 key certification 157+ KPM
• Experience with working in fast paced and high-pressure environment.
• Telemarketing Experience
Office Skills:
Telephone & Front Desk Reception, Customer Service, Filing, Database, Administrative Support, Reports & Spreadsheets, Data Entry (47 WPM), Office equipment. Screening candidates for employment. Experience with Telemarketing. Payroll.
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