BETSY BYERS (She/Her)

404-***-****

adu7yx@r.postjobfree.com

https://www.linkedin.com/in/betsy-byers-56117b23/

20+ years IT: Quality Assurance Lead, Release Manager, IAM, Compliance, Risk, and Defects

Release Manager in SDLC utilizing waterfall and transitioning to agile methodology. Communicated with senior management, development, and support managers. Created release schedule. Conveyed and managed risks. Participated in requirement and backlog reviews. Consistently monitored and communicated progress for large and medium-scale systems consisting of multiple cross-functional applications. Collaborated effectively with stakeholders and teams to ensure a coordinated production deployment. Successfully deployed releases within defined budgetary limits and standards supporting the company’s bottom-line success. Extremely detailed and organized.

AREAS OF EXPERTISE

Release Management Quality Assurance Identity Access Management

Software Development Lifecycle Risk and Scope Management SoD and SOX compliance

Analytical and Structured Excellent Communication Planning and Scheduling

Documentation and Process Improvement Mentor and Training Cross-Functional Coordination

Project Implementation Facilitator Agile and Waterfall

Notary Public, Georgia

TECHNICAL SKILLS

IAM / SOX: SailPoint, ServiceNow, SASR, APRS

Develop: Azure DevOps, web services, APIs, messaging, and stored procedures.

Test: TFS, ALM (HP) Quality Center, B2B, EDI, Jama, Microsoft Office Suite, SharePoint Administrator

Methods: Waterfall, Agile

Database: Oracle

Shell Script: SQL, PLSQL Developer

Application: Secure CRT, Remote Desktop Manager, SPJ2EE Ops Console, NUCAS, LEAP

iProcurement: Oracle Ariba

Change: SMC, SCR

Virtual Machine: vRA management

Accounting: GL, AP, AR, Payroll, Credit and Collections

EXPERIENCE

AADYA RISING, INC. Decatur, GA 2021 - Present

Business Analyst / Project Manager

Identified and implemented processes and procedures to ensure the continued growth of the organization’s footprint and social networking.

Worked closely with board members to identify educational subjects for the user community.

Aligned with stakeholders to gather, update, and document user requirements.

Analyzed requirements for completeness, consistency, and feasibility.

Made recommendations and tested the eCommerce site to ensure functionality.

Scheduled and organized meetings with internal and external stakeholders.

UPS SUPPLY CHAIN SOLUTIONS, Alpharetta, GA 2019 - 2021

Release Manager / Identity Access Management and Compliance Analyst

Release manager with added responsibility after reorganization. Infrastructure support for two supply chain systems, identity and access management, compliance verifications, and approvals. Investigated out-of-compliance issues through detection. Created, scheduled, and assigned Production change controls and tasks. Directed, supported, and participated in monthly Production code deployments, maintenance, and security patching.

BETSY L. BYERS adu7yx@r.postjobfree.com PAGE TWO

Identity Governance, and Identity Access Management, Ensured SoD and SOX Compliance.

Created, revoked, and modified employee, user, and vendor access.

Implemented a new process and review for production incidents.

Provided AVS Entry certification for applications.

Initiated, monitored, processed, and closed change controls.

Participated in Production deployments and held Post-Production meetings to review issues/defects.

UPS SUPPLY CHAIN SOLUTIONS, Alpharetta, GA 2017 – 2021

Release / Project Manager

Agile SDLC, managed software deliverable content, risk and change management, reconciled and authorized monthly application releases for multiple systems. Continuous communication with stakeholders and management. Initiated and ensured build team’s change controls and tasks were in sync. Worked closely with cross-functional teams to ensure successful production deployments. Participated in backlog reviews.

Utilized TFS for Sprint planning, testing, and bug tracking.

Reconciled all release content as FIT / UAT Passed prior to Production deployment.

Facilitated UAT Kick-offs, monitored UAT statuses, held Go / No Go meetings.

Created and implemented several process improvements for efficiency.

Analyzed release issues capturing recurring and significant items causing delays and redundancy.

Resolved code deployment with open defects, change records, and outstanding release deliverables.

Communicated throughout each phase to stakeholders and senior management.

UPS SUPPLY CHAIN SOLUTIONS, Alpharetta, GA 2004 – 2016

Quality Assurance Lead

Led a test team of 16 local and global testers. Created, reviewed, and reconciled project deliverables including user stories, functional requirements, use cases, simulations, and design. Tracked issues and changes, created action plans for resolution and ensured accountability. SDLC utilizing waterfall and agile methodologies.

Communicated testing and team statutes with senior leadership, application, and support managers.

Involved in transitioning from waterfall to agile methodologies.

Responsible and participated in all test deliverables phases: Requirement reviews, planning, implementation, test script creation and execution, requirement traceability, documenting and retesting defects, and reporting status.

Ran UAT efforts, facilitated daily UAT meetings, tested, managed risk, issues, and defects; verified and obtained UAT sign-off.

Experience with web services, APIs, B2B, EDI, messaging, and stored procedures.

Identified, acknowledged, and communicated project and release risks.

Initiated root cause analysis and a resolution plan on critical and high issues.

Mentored new team members; assisted with on-boarding and training.

Worked with testing resources, planning timelines, and allocating workload to meet project and release deliverables on time with quality products.

Participated in initiating, implanting, and applying the enterprise-wide defect management process and guidelines.

Assisted with functional, integration, system, and user acceptance testing.

Utilized Jama and HP-ALM for requirement and testing management.

ADDITIONAL IT EXPERIENCE - QUALITY ASSURANCE

Total Systems, Kennesaw, GA; Bellsouth, Norcross, GA; Alltel Information Services, Alpharetta, GA; Clientlink Corporation, Alpharetta, GA

EDUCATION

Master of Information Technology Management, Capella University, Minneapolis, MN

Bachelor of Business Administration and Management, University of Phoenix, Phoenix, AZ

CERTIFICATIONS

ISTQB Certified Tester Foundation Level Certifications (CTFL)

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